Service Host - Chain Stores

Service Host - Chain Stores Golden Gaming (Las Vegas, NV) Description:
Summary
Responsible for providing high quality guest service to guests and assisting guests in the gaming area.
Essential Functions And Responsibilities

• Follow the Company’s “Line of Sight” standard in all stores
• Remain up to date with monthly marketing promotions
• Maintain a professional, neat and well-groomed appearance by following the uniform standard guidelines
• Perform other duties as assigned
• Ensure that all guests are greeted and feel welcome as they enter the store and are given responsive and courteous service at all times
• Maintain a complete understanding and adheres to the Company’s policies, procedures, standards, specifications, guidelines and training programs
• Address stressful situations with guests, business contacts and third parties with dignity and politeness
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
• Navigate and use the GMS system
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Ensure that all cash drawers and safes are counted properly and all cash is accounted for before each shift
• Maintain a positive attitude toward work and interfaces with guests in a congenial and polite manner
• Arrive to work on time and use the proper clock in procedures
• Maintain a comprehensive understanding of the Company’s rewards program, and inform guests of all benefits associated with the rewards program
• Inform Supervisor of all gaming machine maintenance issues
• Follow Company comp policy for all snacks and beverages

Requirements
Qualifications

• Knowledge of basic math skills and ability to handle currency and coin
• Basic computer skills
• At least 21 years of age
• Experience working professionally with other department personnel, co-workers and management
• Pleasant personality, team-oriented, and enjoys working with and assisting people
• Verify right to work in the United States
• Proven experience providing high level of guest service
• Ability to apply common sense reasoning to variety of situations
• High school diploma or equivalent preferred
• Obtain and maintain all work cards as required by the company
• Previous experience in a customer service industry

Work Cards

• Food Handler Card (Clark County locations only)
• Gaming

Physical Requirements

• Occasionally lift and/or carry up to 20 lbs. at floor, knee, and/or waist levels
• Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity
• Frequently bend, reach, twist, squat, kneel, sit, stand, and walk

Work Environment Potential Conditions

• Noisy
• Indoor

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.