Casino Host Jobs

Casino Host Arizona Charlie’s Decatur (Las Vegas, NV) Description:
Summary: Effectively market, attract, establish and maintain a professional relationship with casino guests, providing specialized attention to casino customers. Enhance the growth and profitability of gaming revenues through the development of the targeted casino players. Manage expense associated with customer acquisition and maintenance. Assist players with questions, concerns, and comping issues pertaining to their player account and reinvestment. Work in conjunction with other casino hosts and host manager to develop and maintain customer loyalty regardless of host assignment.
Essential Functions

• Market and recruit new guests and other customers to property
• Track activity and regularly communicate with management on player status, development and acquisition
• Assist the players club with enrolling new members and casino guest related issues
• Performs telemarketing assignments by mail, phone calls and emails then provide accurate accounting and reporting of the results to these efforts
• Provide opportunities for players to move to higher tier-levels in the casino loyalty program
• Evaluates customer’s casino activities to determine complimentary items
• Performs other duties as assigned
• Establish professional relationships with guests and support the ace|PLAY program
• Assists in creating special events and attends functions as appropriate
• Resolves issues effectively and professionally
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Accountable for meeting goals for monthly budget, guest contacts and financial accountability as defined by management
• Ability to work independently and within a team environment to develop casino customers as loyal players
• Ensures promotions are effectively communicated to targeted guests
• Assist Casino Hosts/ace|PLAY Center with floor promotions and various other tasks
• Ensure that monthly goals are being met regarding player reinvestment and guest contact as defined by management
• Communicate the benefits of ace|PLAY in a knowledgeable and exciting manner

Requirements
Qualifications/Requirements:

• Previous computer experience with CMS and LMS preferred
• Ability to effectively communicate in English, both written and verbal
• Bachelor’s degree or other secondary education certification in related field preferred
• Previous experience independently solving problems and making decisions impacting business
• Must be at least 21 years of age
• 1-3 years of experience in same or similar role
• Previous experience providing outstanding guest service
• High school diploma or equivalent required
• Working knowledge of general computer programs, including the MSWord and Excel

Required Work Cards

• Alcohol Awareness
• Gaming

Physical Requirements

• Lift, bend/kneel &
• Work indoors and move throughout the property over 75% of the time
• Ability to work in a smoky and noisy environment
• Work outdoors less than 25% of the time
• Hearing, vision, speech and literacy (critical)

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.