Cashier Receptionist - On Call Assistant

Job Summary:

The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer.

Essential Responsibilities:

• Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
• Maintain the patient will-call area box if applicable
• Obtain, secure, and ensure sufficient denominations to provide change.
• Other
• Communicate with clinical and business office staff as needed
• Comply with all applicable cash handling policies and procedures (see reference list)
• Order Health Plan cards as needed.
• Use notes function where applicable to document prepayments
• Collect co-pays and fees. Inform patients of available payment options.
• Generate appropriate encounter forms per procedure electronically or manually if the system is down
• Handle cash according to the Cash Handling Responsibility Agreement
• Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable.
• Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
• Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.
• Assist patients by :
• Initiating and completing appropriate forms as needed, for example Release Of Information, Patient Financial Responsibility.
• Direct patients to appropriate area after the check-in process is completed
• Referring to other departments and administrative services for further information, e.g., Member Services, Medical Secretaries, and Business Office.
• Obtain a patient medical record number when necessary
• Follow appropriate patient registration/check-in policies and procedures
• Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification. Where this responsibility is not part of an existing position, it cannot be added without written agreement as part of the LMP.
• Initiate and complete required forms for all appointments per policy.
• Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
• Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients.
• Determine patients membership/benefits according to the benefit display
• Greet and assist patients that present
• The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control.
• Reconcile shift and deposit funds according to the Cash Handling Responsibility Agreement
• Use correct procedures to document and report discrepancies
• Cash Handling, Reconciliation and Deposit
• Working towards positive operational outcomes.
• Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes in order to collect appropriate revenue
• Create accounts as necessary, for example (but not limited to) workers compensation, confidential, etc.
• Manage electronic in-basket
• Providing facility directions
• Explaining co-pays/applicable fees
• Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS).
• Reception, Check-ln, Check-out (where applicable)

Grade 03

Basic Qualifications:

Experience

6 months work experience.

Education

• High School Diploma/GED.

License, Certification, Registration

• N/A

Additional Requirements:

• Communicate with health care providers, staff, patients and visitors.
• Ability to read and follow instructions, short correspondence, and memos.
• Professional phone etiquette
• Passing of a PC skills assessment
• Basic knowledge and use of computer and computer keyboard
• Also refer to the detailed responsibilities outlined in the appropriate (United Healthcare Workers - West) Cash Handling Responsibility Agreement.
• Knowledge of computer and computer keyboard.
• Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.
• Must be willing to work in a Labor Management Partnership environment.

Preferred Qualifications:

PrimaryLocation : California,San Ramon,San Ramon Medical Offices 2300 Camino Ramon

HoursPerWeek : 1

Shift : Day

Workdays : Mon, Tue, Wed, Thu, Fri*This position will be trained and scheduled to work in all departments at San Ramon.

WorkingHoursStart : 08:30 AM

WorkingHoursEnd : 05:30 PM

Job Schedule : Call-in/On-Call

Job Type : Standard

Employee Status : Regular

Employee Group/Union Affiliation : A01|SEIU|United Healthworkers

Job Level : Entry Level

Job Category : Administrative & Support Services

Department : San Ramon Medical Offices - Appointment/Reception - 0206

Travel : No

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.