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Case Manager Jobs
Company | State of Iowa - Executive Branch |
Address | Dubuque, IA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Government Administration |
Expires | 2023-06-30 |
Posted at | 11 months ago |
- Travel occasionally when work is required outside of the office.
- Perform mathematical calculations needed to accurately reflect support obligations.
- Prioritize complex tasks and time to meet established performance goals and critical deadlines.
- Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various database systems.
- Maintain high attendance, as excessive absenteeism negatively impacts the Child Support Program.
- Interact with employees and customers in a manner consistent with quality customer service delivery.
- Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.
- Write clear, concise and accurate letters that are grammatically correct.
- Read and comprehend complex instructions--including federal, state and local laws, policy and procedures applicable to the Child Support Program--and apply them to child support casework.
- Produce work that requires extreme accuracy.
- Accurately retrieve, upload and index mail from an electronic mail system.
- Manage assigned caseload and demonstrate critical thinking skills required to complete complex tasks independently.
- Resolve problems/issues by using good listening and positive conflict resolution skills.
- Work productively in a team environment.
- Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.
- Employee Discount Programs
- IPERS Retirement package and option for deferred compensation
- Flexible Spending Accounts (medical and dependent care)
- Health, Dental and Vision Insurance Package
- Employee Assistance Programs
- Hours 8 am -4:30 pm, Monday – Friday
- Life Insurance
- Sick Leave (with no cap on hours that can carry over)
- Vacation (with no cap on hours to carry over)
- Friendly, team-focused environment
- Walking distance to book and art stores, quilt shops, and restaurants
- Easy access from Highways 20, 151 and 61
- Teleworking options after initial training
- Free off-street parking behind the building
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