Case Manager Jobs

Do you have a passion for helping others? At Child Support, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children. This includes establishing and maintaining child and medical support orders, as well as processing support payments. We also offer programs to increase and enhance the involvement of parents with their children. We assist with resources for employment to help payors find work and partner with several entities to facilitate parenting programs.

Child Support Case Managers perform complex case management for parents in need of paternity, medical and support establishment, modification of an existing order, and maintenance of support orders. Duties include communicating with a variety of community partners including human service agencies, attorneys, clerks of court, county sheriffs, employers, corrections, and other entities to achieve the goals of the Child Support Program.

We are looking for someone who is respectful, positive, and a quick learner, as well as has a passion for serving and supporting families through the life of their Child Support order.

The Growing List Of Amenities Includes

This position is located at the Sioux City CSS office. Sioux City has a variety of recreational, social, and professional opportunities.

• Conveniently located near the Missouri River where you can enjoy biking and walks along the river trails, fishing, boating, golf courses, and many eating establishments.
• Convenient access to hospitals, medical offices, banks, library, and other services.
• Home to Morningside College, Briar Cliff College and Western Iowa Tech Community College.
• Shopping, local restaurants, 70 miles of recreational trails, arts and music festivals, concerts, Art Center, LaunchPAD Children’s Museum, live theater, snow tubing, casino gaming, farmers markets, rock climbing, and major sporting events.

The State of Iowa offers a comprehensive package of pay, benefits, paid time off and workplace opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Below are some of the benefits the State of Iowa offers.

• Life Insurance
• Employee Discount Programs
• Hours 8:00 am - 4:30 pm, Monday – Friday
• Sick Leave (with no cap on hours that can carry over)
• Vacation
• Health, Dental and Vision Insurance Package
• IPERS Retirement package
• Option for deferred compensation (private retirement)
• Employee Assistance Programs
• Flexible Spending Accounts (medical and dependent care)
• Long Term Disability Insurance
• Hybrid Work-From-Home schedule if requested and if approved by management

Child Support case management requires someone who can independently analyze a variety of complex case situations and legal scenarios to determine the appropriate action needed to establish, maintain, or modify support for families both in and out of the state of Iowa.

A large part of child support work requires communicating with customers via telephone, email, and written correspondence. Some customers may be reluctant to cooperate with Child Support services and programs. We are looking for a case manager who can build relationships with parents and work with them to ensure they are successful.

The selected applicant will be a highly motivated, organized individual with excellent written and verbal communication skills, and significant proficiency in Microsoft office programs (e.g., Excel, Word, Outlook), Adobe, and a wide array of computerized child support functions. Experience/aptitude for learning and using multiple electronic systems is critically important for success in this position.

In Addition, Candidates Must Have The Ability To

• Work productively in a team environment.
• Produce work that requires extreme accuracy.
• Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various database systems.
• Accurately retrieve, upload and index mail from an electronic mail system.
• Maintain high attendance, as excessive absenteeism negatively impacts the Child Support Program.
• Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.
• Perform mathematical calculations needed to accurately reflect support obligations.
• Travel occasionally when work is required outside of the office.
• Manage assigned caseload and demonstrate critical thinking skills required to complete complex tasks independently.
• Resolve problems/issues by using good listening and positive conflict resolution skills.
• Prioritize complex tasks and time to meet established performance goals and critical deadlines.
• Interact with employees and customers in a manner consistent with quality customer service delivery.
• Write clear, concise, and accurate letters that are grammatically correct.
• Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.
• Read and comprehend complex instructions--including federal, state, and local laws, policy and procedures applicable to the Child Support Program--and apply them to child support casework.

Applicants may attach a resume/cover letter to the online application.

Additional Qualification Requirements

• Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
• Position requires successful completion of a criminal background check to include FBI fingerprinting.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.
• Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work.
• A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.

For additional information, please click on this link to view the job description .