Case Manager Jobs

Is helping others a passion of yours? At Child Support, we help families successfully navigate and understand the importance of providing both financial and emotional support for their children. This includes establishing, enforcing and monitoring child and medical support orders, as well as processing support payments. We also offer programs across the state to increase and enhance the involvement of parents with their children. We assist with resources for employment to help paying parents find work, offer programs to facilitate access and visitation, and partner with several programs to facilitate parenting programs.

We Provide

• Free parking on site.
• Office located near shopping, gas, school, medical and banking services in Decorah.
• A growing, diverse, and team-focused environment
• Within walking distance/quick driving of multiple restaurant options
• Hybrid work options available after full training period.

Benefits

Below are some of the benefits the State of Iowa offers

The State of Iowa offers a comprehensive package of pay, benefits, paid time off and workplace opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

• Sick Leave (with no cap on hours that can carry over)
• Health, Dental and Vision Insurance Package
• Employee Assistance Programs
• Vacation
• Hours 8-4:30, Monday – Friday
• Employee Discount Programs
• Flexible Spending Accounts (medical and dependent care)
• IPERS Retirement package and option for deferred compensation
• Life Insurance

This position is located within the Central Region Child Support Program and performs complex case management for parents in need of paternity, medical and support establishment, modification of an existing order, enforcement, and monitoring of support orders. Responsibilities include communicating with a variety of community partners including human service agencies, attorneys, clerks of court, law enforcement agencies, employers, corrections, as well as tribal, interstate, federal and international child support agencies and other related entities to achieve the goals of the Child Support Program.

We are looking for someone who is enthusiastic, positive, dedicated, and a quick learner who has a passion for serving and supporting families through the life of their order.

This position requires a person that can independently analyze a variety of complex case situations and legal scenarios to determine the appropriate action needed to establish, enforce, or modify support for families both in and out of the State of Iowa. This person will encounter customers who may be reluctant to cooperate with Child Support. A large part of child support work requires communicating with customers via telephone, email, and written correspondence. We are looking for a case manager with a personality that can build relationships with parents and work with them to ensure they are successful.

This position requires a highly motivated, organized individual with excellent written and verbal communication skills, and the ability to:

• Read and comprehend complex instructions including federal, state and local laws, policy and procedures applicable to the Child Support Program and apply it to child support casework.
• Accurately retrieve, upload and index mail from Electronic Mail System.
• Proficient in Microsoft Office: Word, Excel, Outlook; and the ability to learn and use other personal computer programs as necessary.
• Work productively in a team environment.
• Prioritize complex tasks and time to meet established performance goals and critical deadlines.
• Maintain high attendance as excessive absenteeism negatively impacts the child support program.
• Travel occasionally when work is required outside of the office.
• Interact with employees and customers in a manner that is consistent with quality customer service delivery.
• Resolve problems/issues by using good listening and positive conflict resolution skills.
• Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various database systems.
• Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.
• Manage assigned caseload and demonstrate critical thinking skills required to complete complex tasks independently.
• Produce work that requires extreme accuracy.
• Navigate efficiently in a Windows environment.
• Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.
• Perform mathematical calculations needed to accurately reflect support obligations.
• Write clear, concise and accurate letters that are grammatically correct.

Additional Qualification Requirements

This position requires the completion and successful passing of a criminal and IRS background check, including fingerprinting, upon conditional offer of employment.

Applicants are strongly encouraged to fully complete ALL employment and education fields within the online application. The application is the primary record for determining your eligibility for employment. Do not use “SEE RESUME” in the application fields. We encourage you to attach a resume and cover letter to provide information in a different format, but your resume should never include information that is not contained in the application fields. Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Minimum Qualification Requirements

Graduation from an accredited college or university with a Bachelor's Degree and one year of full-time professional level experience such as program development, management or operations;

OR

experience equal to four years of full-time technical, administrative, or professional level work related to the recovery of child support or in a public assistance (income maintenance) program;

OR

an equivalent combination of experience and education substituting one year of the required full-time professional level experience in program development, management, or operations for each year (30 semester hours) of the required education;

OR

employees with current continuous experience in the state executive branch that includes three years of full-time clerical experience in a child support recovery unit or two years of full-time work as an Administrative Assistant in a child support recovery unit.

For additional information, please click on this link to view the job description .