Case Manager Jobs

Do you have a passion for helping others? At Child Support, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children. This includes establishing and maintaining child and medical support orders, as well as processing support payments. We also offer programs to increase and enhance the involvement of parents with their children. We assist with resources for employment to help payors find work and partner with several entities to facilitate parenting programs.

Situated In Downtown, The Clinton CSRU Office Is a Short Walk To The Riverfront And Downtown Restaurants, And Provides

The City of Clinton is a beautiful river town located on the Mississippi River in Eastern Iowa. Clinton offers many amenities for all ages, including shopping, dining, parks, camping, marina and the historic Sawmill Museum.

• Easy access from Highways 30 and 67
• A friendly, team-focused environment
• Quick vehicle access to Illinois
• Free off-street parking behind the building
• Teleworking options after initial training

The State of Iowa offers a comprehensive package of pay, benefits, paid time off and workplace opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Below are some of the benefits the State of Iowa offers.

• Employee Assistance Programs
• Hours 8 am -4:30 pm, Monday – Friday
• Sick Leave (with no cap on hours that can carry over)
• Flexible Spending Accounts (medical and dependent care)
• Vacation (with no cap on hours to carry over)
• Health, Dental and Vision Insurance Package
• Employee Discount Programs
• IPERS Retirement package and option for deferred compensation
• Life Insurance

Child Support Case Managers perform complex case management for parents in need of paternity, medical and support establishment, modification of an existing order, and maintenance of support orders. Duties include communicating with a variety of community partners including human service agencies, attorneys, clerks of court, county sheriffs, employers, corrections, and other entities to achieve the goals of the Child Support Program.

We are looking for someone who is respectful, positive, and a quick learner, as well as has a passion for serving and supporting families through the life of their Child Support order.

Child Support case management requires a person who can independently analyze a variety of complex case situations and legal scenarios to determine the appropriate action needed to establish, maintain, or modify support for families both in and out of the state of Iowa.

A large part of child support work requires communicating with customers via telephone, email, and written correspondence. Some customers may be reluctant to cooperate with Child Support services and programs. We are looking for a case manager who can build relationships with parents and work with them to ensure they are successful.

The selected applicant will be a highly motivated, organized individual with excellent written and verbal communication skills, and significant proficiency in Microsoft office programs (e.g., Excel, Word, Outlook), Adobe, and a wide array of computerized child support functions. Experience/aptitude for learning and using multiple electronic systems is critically important for success in this position.

In Addition, Candidates Must Have The Ability To

• Produce work that requires extreme accuracy.
• Interact with employees and customers in a manner consistent with quality customer service delivery.
• Work productively in a team environment.
• Write clear, concise and accurate letters that are grammatically correct.
• Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.
• Manage assigned caseload and demonstrate critical thinking skills required to complete complex tasks independently.
• Perform mathematical calculations needed to accurately reflect support obligations.
• Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.
• Maintain high attendance, as excessive absenteeism negatively impacts the Child Support Program.
• Accurately retrieve, upload and index mail from an electronic mail system.
• Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various database systems.
• Read and comprehend complex instructions--including federal, state and local laws, policy and procedures applicable to the Child Support Program--and apply them to child support casework.
• Resolve problems/issues by using good listening and positive conflict resolution skills.
• Travel occasionally when work is required outside of the office.
• Prioritize complex tasks and time to meet established performance goals and critical deadlines.

Additional Qualification Requirements

This position requires the completion and successful passing of a criminal and IRS background check, including fingerprinting.

Applicants are strongly encouraged to fully complete ALL employment and education fields within the online application. The application is the primary record for determining your eligibility for employment. Do not use SEE RESUME in the application fields. We encourage you to attach a resume and cover letter to provide information in a different format, but your resume should never include information that is not contained in the application fields. Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Minimum Qualification Requirements

Graduation from an accredited college or university with a Bachelor's Degree and one year of full-time professional level experience such as program development, management or operations;

OR

experience equal to four years of full-time technical, administrative, or professional level work related to the recovery of child support or in a public assistance (income maintenance) program;

OR

an equivalent combination of experience and education substituting one year of the required full-time professional level experience in program development, management, or operations for each year (30 semester hours) of the required education;

OR

employees with current continuous experience in the state executive branch that includes three years of full-time clerical experience in a child support recovery unit or two years of full-time work as an Administrative Assistant in a child support recovery unit.

For additional information, please click on this link to view the job description .