Care Navigator Jobs

Care Navigator

The CareBridge Care Navigator supports and collaborates with both patients and medical professionals to ensure effective, organized, and comprehensive care for patients with physical, developmental and intellectual disabilities. This is a frontline role which partners with an interdisciplinary care team to provide virtual disease education and care coordination to patients. This role conducts regular telephonic and televideo visits with patient, assists patients in scheduling visits with other interdisciplinary care team members, and facilitates care coordination with other medical providers.

Responsibilities:

• Maintain excellent punctuality and attendance during work hours and adhere to schedule
• As necessary, schedule patients with other interdisciplinary care team members
• Manage large amounts of inbound and outbound inquires and document all correspondences within systems timely and accurately, all while targeting for a first call resolution
• Check in with patients on a regular basis to see if they have any immediate care needs and to assist with disease education and care coordination
• Provide day to day support to assigned care team which includes RNs, NPs, Pharmacists, Social Workers, etc.
• Communicate with patients about their condition through email, phone, and video conversations
• Other duties as assigned
• Arrange for prescribed laboratory tests, specialist referrals, and/or diagnostic procedures

Qualifications:

• Passion for helping patients with physical, developmental and intellectual disabilities
• A warm, engaging personality with the ability to connect with individuals virtually via phone and/or video
• Self-starter with a propensity to follow-up and follow-through
• Inspires a positive and collaborative working environment
• Experience in a healthcare environment preferred
• Ability to work in a metric-driven and goal-oriented environment
• Expertise in phone etiquette and professional phone demeanor
• Solution-oriented and a creative problem solver
• Experience with conflict resolution, defusing, and de-escalating calls
• Experience with Thrio and Elation systems preferred
• Experience delivering persuasive messaging and empathy
• Highly organized and detail-oriented
• Calm, unhurried approach that inspires confidence

Those who thrive at CareBridge tend to possess these qualities:

• A drive to assist the member by going above and beyond to simplify their experience
• A tenacious self-starter
• A sense of humor and a down-to-earth nature
• Flexible and adaptable to a constantly changing workload
• Must enjoy working in a fast-paced environment
• An entrepreneurial spirit

Employment Type: Exempt Full time

Location: Remote

About CareBridge

CareBridge is a provider of technology and services that assist payers and states in caring for patients with physical, intellectual and developmental disabilities. CareBridge's services include 24/7-member support, benefit management, electronic visit verification (EVV) and data aggregation. CareBridge is led by a team of healthcare service and technology veterans and is headquartered in Nashville, Tennessee.