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Call Center Representative (Remote)
Company | Gainwell Technologies LLC |
Address | , |
Employment type | FULL_TIME |
Salary | $12.16 - $17.50 an hour |
Expires | 2023-10-17 |
Posted at | 8 months ago |
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
The Assistant Representative in Provider Relations is responsible for making outbound calls to ensure that Providers have received our correspondence; and answer any questions they may have. The Assistant Representative is also responsible for taking inbound calls to help resolve provider inquiries and triage escalated issues.
Your role in our mission
- Promote the Gainwell Provider Portal in order enhance and expedite the Providers access to their letters/listings.
- Educate providers related to specific requirements based on their contract
- Assist providers in sending documentation for review to avoid recoupment
- Build positive relationships with the provider community
- Actively listen to providers in order solve their issues using the one resolution method
What we're looking for
- Knowledge of HIPPA and PHI requirements
- Ability to work independently.
- Familiar with working in Microsoft
- Ability to multi-task
- Customer Service background (Preferably in healthcare environment)
- Some claims knowledge as it relates to understanding /reading an EOB
What you should expect in this role
- May require shift work
- Benefits start on first day of employment
- Full-time position
- Go to Google
- Search for Internet Speed Test or click here.
- To Test your internet download and upload speed:
- In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
#LI-NB1
#LI-REMOTE
The pay range for this position is $12.16 - $17.50 per hour, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
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