Call Center Representative Jobs

Squirrel Hill Health Center (SHHC), a dynamic and growingFederally Qualified Health Center, is hiring a full timeCall Center Representative. The Call Center Representative is an integral part of the team that provides outstanding patient support services, includingansweringthetelephone,scheduling appointments with providers, documenting information in theelectronic health recordsystem,andperforming relatedgeneral office duties. The Call Center Representative is also cross-trained as a Front Office Coordinator and will work part-time in the Front Office floating between our office locations.

• Provide necessary information to pharmacies, outside physician offices, hospitals, etc.
• Learn Front Office responsibilities to work in office as a Front Office Coordinator in our Brentwood and Squirrel Hill locations
• Help to train new employees and inform them about SHHC’s policies and best practices
• Collaborate with other contact center professionals to improve access to care.
• De-escalate situations involving dissatisfied patients, offering patient assistance and support
• Take patient calls and provide accurate, satisfactory answers to their scheduling needs, questions and concerns
• Transfer patient calls to medical assistants, nurses or physicians as appropriate
• Call patients to remind them of upcoming appointments, verify insurance and gather other information as assigned

Qualifications:

• Excellent communication, computer, and organizational skills; and a strong mission orientation
• Collaborative team player
• Knowledge of and experience in medical insurance
• Proven ability to multi-task
• COVID vaccine+ Bivalent booster and flu vaccinerequired.
• High School diploma or equivalent

Benefits:

• Flexible Spending Account
• Medical Insurance
• 403B retirement
• Vision Insurance
• PTO
• Life Insurance
• Dental Insurance
• 8 Paid Holidays
• Disability Insurance

EOE AA M/F/Vet/Disability

Powered by JazzHR

F0YfAqUZ1G