Busser - Lavo Restaurant New York

Position Summary: Assists Floor & Cocktail Servers in steps of guest service, resets tables in a speedy, professional and effective manner. Interacts with the dining room/lounge guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.
Duties and Responsibilities: including but not limited to

• Deliver, fill, re-fill water, as requested by guests and/or directed by servers.
• Attends and participates in daily pre-service meetings.
• Reports all breakage, damage of equipment or furniture immediately to management.
• Works as part of a team and provides help and support to all fellow team members.
• Performs closing side-work as prescribed
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Responsible for making sure all tables and chairs/banquettes are clean and free of debris
• Anticipate and accommodate the needs of the guests.
• Wipes down chairs, tables and banquettes
• Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
• Complies with Department of Health and company sanitation standards.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, servers, managers and chefs.
• Helps ensure guest satisfaction through active participation in service.
• Stocks side-stations with prescribed supplies
• Sets tables with proper settings
• Participates in, when available, marking tables for upcoming courses (apps, entrees, desserts).
• Portrays a positive and professional attitude.
• Properly sets-up floor and side stations, performs side-work and other opening/closing procedures as directed by management, including:
• Maintain general cleanliness of stations and entire venue.
• Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
• Maintain the general cleanliness and orderliness of the tables.
• Performs opening side-work as prescribed
• Attends and participates in any training sessions or departmental meetings.
• Clears and resets tables, cleans table area, including banquettes, during service.

Training Requirements

• Tao Group Hospitality in-venue busser training, Food Handling Certificate.

Minimum Education And Qualifications

• Previous busser experience.
• Previous Experience in a high-volume restaurant/nightclub/lounge.
• Previous hospitality experience.

Physical Demands and Work Environment

• Must be able to bend and lift to 50 lbs.
• Exposure to hot kitchen elements or cleaning materials.
• Role may include job duties or tasks requiring repetitive motion.
• Must be able to stand, lift and bend for extended periods of time.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Tao Group Hospitality reserves the right to make changes in the above job description and all other duties assigned. Nothing herein shall restrict Tao Group Hospitality management's right to assign or reassign tasks, duties, or responsibilities to this job at any time.