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Business Office Coordinator Jobs

Company

Trinity Health Michigan
Address , Grandville, 49418, Mi
Employment type FULL_TIME
Salary
Expires 2023-06-26
Posted at 1 year ago
Job Description

Employment Type:

Full time

Shift:

Day Shift

Description:

Ensures revenue cycle optimization by accurately verifying insurance eligibility, capturing insurance data, entering patient
demographic information, collecting co-payments, and completing referrals and authorizations in a timely manner. Greets
and registers patients, obtains and accurately records patient information through the registration process to ensure proper
record for all services received.
Eligibility:
  • Reviews 2-3 business days prior to visit the "Eligibility and Phone List" report to verify patient information and
correct discrepancies as appropriate.
  • Look up/verify co-pay amounts from eligibility screens and document in patient's account.
  • Maintain payer website access for multiple payers, utilizing sites for verification required outside of PM system.
  • Work those patients still needing verification; noted by unverified or ineligible insurance.
Check-in:
  • Accurately completes registration and enters patient demographics & insurance(s) into PM/EHR system. Scans
  • Validate reason for visit is selected.
  • Identify self-pay patients
  • Identify patients that needs a form filled out.
insurance card and driver's license into Athena.
  • Obtains completed consent to treat, HIPAA, and release of information forms from patient.
  • Explains co-pays, deductibles, co-insurance, account balances and other payment elements to patients as appropriate.
refers patients to financial services staff, as needed.
  • Proactively records patient email address for patient portal registration and educates patients on usage of patient
portal, and confirm patient care summary preference.
  • Works tasks or worklists to fix any patient information that impedes the billing process.
  • For provider-based locations, provide Medicare & Medicaid patients with Notice of Beneficiary Co-Insurance Letter.
  • Collects co-payments and any outstanding balances at patient check-in and check-out, as applicable.
Revenue Cycle Reconciliation
  • Performs all front office and revenue cycle assignments.
  • Creates time of service batch and links to daily deposit batch. Reconciles balances and closes batch/drawer at end of
day. Submits batches to designated resource.
Schedules:
  • Verify primary care provider (PCP) per insurances and eligibility, if required, prior to scheduling patients for office
visits. Documents reason for visit.
  • Schedule, cancel or reschedule patient appointments in accordance with office-based scheduling guidelines.
  • Maintains and updates patient appointment activity to ensure that schedule is optimized.
Reception:
  • Greets patients and visitors professionally and warmly (with a smile) using AIDET principles.
  • Ensures open communication with office staff by logging into all appropriate systems. Utilizes PM/EHR texting for
real-time communication.
  • Ensures waiting room area is neat and organized.
Referrals:
  • Inbound: Obtains authorization from insurance companies to verify PCP, PCP authorization for specialty care, etc.
prior to service.
  • Outbound: Obtains authorizations from insurance companies for procedures, consultations, etc. prior to service.
Requires CPT and Diagnosis coding understanding and knowledge.
Medical Records
  • Labels all documents in PM/EHR system per organizational policy.
  • Scans and prints requested medical records in and out of PM/EHR system.
Other duties as assigned:
  • Collaborates with practice leadership to complete other duties deemed essential for the practice and performs other
related duties as assigned.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.