Field Performance Management Product Business Analyst

As a Product Delivery Business Analyst, you will focus on coordinating stakeholders to collect requirements needed to drive solutions. Being part of the Field Performance Product team, you will be working in conjunction with our internal partners creating a unified OneChase experience for Field Management.
You will play a key role in supporting the Product Owner and Area Product Owners to articulate both business and technical product needs, authors epics, details user stories, and prioritizes the roadmap. Using deep product and customer knowledge, collaborates with development teams to ensure delivery of solutions from research through release. Understands Product features, identifies any potential issues and advises on potential solutions.
Job Responsibilities

• Ability to facilitate requirements discussions and help PO/APO to document, analyze and translate functional and non-functional requirements from product/customer roadmap into user stories, diagrams, buildable functions/features and other deliverables as needed as an outcome of product strategy (e.g., customer, operational, organizational, etc.)
• Strong understanding of product needs. Partners with PO/APO and team in the articulation of product through intake/discovery, the translation of initiatives, authoring/writing of epics, user stories, acceptance criteria, prioritization of stories and grooming/maintenance of a healthy backlog
• Actively contributes to meetings and work with product owners, scrum teams, project business sponsors, end-users and others as necessary to perform assignments
• Assists the team as needed to complete stories and with troubleshooting problems and developing recommendations/solutions
• Facilitates forums to drive the gathering of additional details, answering business questions and coordinating collaboration with business stakeholders to facilitate decisions
• Assists team in ownership of features and solutions through end-to-end product development lifecycle (ideation, implementation, maintenance, release and support)
• Assists in QA and development of tests and ongoing testing activities, clarifying acceptance criteria and use cases as needed to meet team goals.
• Applies strong product and customer knowledge of feature and ability to help the team drive allocation of highest value delivery requirements

Required qualifications, capabilities and skills

• Passion for understanding customer needs and demonstrated ability to build digital products
• Professional maturity, personal integrity, strong work ethic, self-starter who is creative with a 'can-do' attitude
• Demonstrated leadership abilities with track record of driving results through cross-functional organization
• Proven success in collaborating, influencing and driving decisions with multiple stakeholders
• Excellent quantitative, critical thinking and analytical problem-solving skills - as well as written and verbal communication and project management skills
• Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution
• Ability to manage multiple projects with tight timelines whilst working across senior levels of the organization

Preferred qualifications, capabilities and skills

• Bachelor's degree in Finance, Computer Science, Business Management or comparable field of study
• Knowledge of agility delivery frameworks (SCRUM, Kanban, etc.)
• Strong Business and Technical communication
• Agile backlog management tools (JIRA, Confluence)
• 7+ years' experience in financial services, product management and/or Agile software development

Candidates must be able to physically work in our Columbus, OH, New York, NY, or Wilmington, DE offices 3 days a week and remotely from home 2 days per week. The specific schedule will be determined by direct management.
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Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York,NY $179,550.00 - $284,000.00 / year