Boutique Sales Admin Assistant

At Vacheron Constantin North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

BOUTIQUE SALES ADMIN ASSISTANT - VACHERON CONSTANTIN, SOUTH COAST PLAZA

Founded in 1755, Vacheron Constantin is the world’s oldest watch Manufacture in continuous production for over 260 years, faithfully perpetuating a proud heritage of watchmaking excellence and stylistic sophistication through generations of master artisans.

Role Overview

Vacheron Constantin is sourcing an administrative and sales professional who has a demonstrated track record in administrative roles and driving sales performance in a flagship boutique environment. As an Ambassador of the Maison, you are expected to support the operations and administrative tasks of the boutique, as directed by management, and support with hosting clients and driving sales when necessary.

Responsibilities

Boutique Audit Performance:

• Actively participate in daily/ monthly and annual product inventories and cycle counts for watches, accessories and straps to prepare and ensure a successful audit in partnership with the boutique manager
• Adhere to RNA audit practices: scan quality of watches, provide relevant ticket number, communicate with team
• On a daily basis ensure efficient execution of shipping repairs, receiving and transfer out of product, receiving all logistic deliveries
• Communicate with audit team in order to submit all necessary paperwork on time (in collaboration with the boutique manager)
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Communicate with the supply chain team any requests for product replenishment
• Proactively check and ensure that all physical inventory is correctly reflected in the system
• Assist with special projects, as needed (i.e. price changes)

Management of Sales Force / My POS/ Client appointment app:

• Be autonomous with all client facing tools / support with signing clients to sales team
• Work together with the Retail Manager to monitor updates/ provide regular feedback on efficiency of the tools
• Analyze the productivity and suggest feedback for improvements
• Assist with managing the calendar of events/ client experiences

Aftersales and Customer Service Support:

• Ensure 100% satisfaction for after sales clients and manage/ exceed client expectations
• Oversee all incoming and outgoing repairs
• Communicate and work closely with in house watchmaker/ After Sales team on a daily basis
• Consistently and accurately, oversee that all client data has been entered into SAP by Sales Associate
• Master SAP repair process and communicate efficiently to clients and Richemont colleagues
• Take images of all repairs before they are shipped/ handled by in house watchmaker, take photos when they return
• Appropriately resolve client issues/concerns and escalate as needed to management

Back of House Operations:

• Review and report any store maintenance issues, coordinate with local contractors/ vendors in partnership with manager
• Review and order all relevant supplies for boutique operations (bi-weekly) in partnership with Boutique Manager
• Organize and update on a regular basis back office area
• Assist in the merchandising and daily maintenance of displays and back-stock
• Organize storage of watches, warranty cards, accessories
• Ensure seamless selling ceremony for the team

Selling Support for Sales Floor:

• Consider the importance/frequency in which these are performed when listing
• Assist with hospitality during sales presentations
• Be on standby to support sales staff during client presentation
• Assist with invoicing of the sales and wrapping of the packaging in line with Vacheron Constantin guidelines when all other sales associates are unable to assist
• Following managers direction if assistance is needed on the sales floor at any time

Qualifications

Education:

• College degree preferred

Required experience:

• 2+ years previous experience in watches or high-value luxury product sales preferred

Technical skills / abilities:

• Strong understanding of Customer Service needs and customer priorities
• Excellent computer skills
• SAP exposure is a plus

Personal skills:

• Strong understanding of Customer Service needs Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self-starter with team-player approach
• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Must be available to work retail hours including nights and weekends

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

Expected Salary Range: $23/hr - $27/hr

Salary will be negotiated based on relevant skills and experience. This role is commission eligible.