Boomers Vista: Assistant General Manager

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
Palace Entertainment is currently seeking candidates for the position of Assistant General Manager at our Boomers Vista Family Entertainment Center.
The Assistant General Manager will work with the General Manager to lead, manage,
plan, direct, and control all aspects of the Park. This includes managing and directing all
activities, event and programs associated with the Park in accordance with
Palace Entertainment policies and procedures and ethical business practices. The
ideal candidate will be an intelligent, hard working individual with leadership
and proven problem-solving skills and the ability to manage revenues and expenses.
We Are Currently Looking For a
Boomers Vista: Assistant General Manager
Roles & Responsibilities
Essential Duties and Responsibilities:
Salary Range : $65,000-$72,000/year

• Ensure that all goods are requisitioned properly using appropriate documentation. Maintain appropriate inventory control of operating supplies.
• Oversee the management of all operational functions of assigned revenue centers, including profitability, marketing, sales and COS, finance, growth, cleanliness, staffing, safety, proper food handling, risk management, and guest relations.
• Visit all guest areas regularly, tour and inspect the entire facility frequently during the course of shift.
• Ensure organizational quality standards are delivered for team members and revenue centers within the location.
• Maintain appropriate control of expenses, labor hours, operating costs, and inventory within areas of responsibility. Meet budgeted guidelines unless approved to exceed. Must have mechanical aptitude to identify defects, improper operation with ability to analyze and understand the situation.
• Delegate functions together with respect to responsibility and authority to perform the functions. Empower management team and team members by having decisions made by responsible individuals closest to the activity.
• Responsible for accuracy and security of company funds including bank deposits and internal cash funds for assigned location. Maintain ticket, token, and pass/certificate control. Accountable for all Palace Entertainment cash control policies.
• Ensure that facilities are maintained in accordance with Palace Entertainment risk management and safety standards and regulations. Recommend facility and equipment improvements to achieve these standards.
• Maintain regular performance appraisals for subordinates through verbal, written and on-going review programs.
• Responsible for supervising middle managers and support staff and have a good understanding of which business tasks should be delegated to a middle manager and which tasks should be handled personally.
• Recommend, implement and enforce policies for assigned areas of responsibility.
• Maintain positive vendor relations through professional courtesy in compliance with Palace Entertainment Code of Ethics.
• Submit expense and capital budget recommendations. Attend and participate in department management meetings. Conduct weekly meetings with staff to communicate necessary information and problem solving. Conduct quarterly all-park safety and informational meeting.
• Responsible as directed for the development, implementation and achievement of budgetary goals.
• Research and recommend new products and vendors to enhance guest satisfaction, sales, and cost control.
• Administer counseling, discipline, and dismissals as assigned Human Resources or VP-Operations in accordance with Palace Entertainment policy and state and federal regulations.
• Maintain daily and regular interaction throughout facility to monitor and audit all aspects of the park.

Skills, Knowledge And Abilities

• Demonstrated ability to analyze financial information, costs, inventory and sales to achieve maximum profit potential. Ability to articulate variances.
• Demonstrated ability to motivate and lead staff to achieve organizational goals.
• Demonstrated ability to visually assess and evaluate safety hazards in the work place as mandated by SB-198 safety procedures.
• Ability to communicate, develop and maintain a close, effective relationship with vendors, consultants, colleagues, department managers, partners and the public.
• Excellent organizational skills for keeping detailed records, reports and logs.
• Knowledge of methods of establishing appropriate control to ensure staff integrity and quality assurance.
• Knowledge of amusement industry standards, as well as applicable health and safety regulations.
• Demonstrated ability to be a leadership partner with other managers and Palace Entertainment staff, and to direct quality service to guests.
• Managerial experience in guest service industry with demonstrated ability to ensure guest satisfaction and ability to train and maintain an on-going guest service delivery. Ability to run a multi-million dollar facility
• General knowledge of computers, cash register, various electronic devices, and various software. Cash handling experience desired.
• Demonstrated ability to handle multiple tasks with effective follow-through.

Experience

• 3-5 years experience in a guest service industry in a supervisory or management role or an equivalent combination is preferred.
• Prior experience in the amusement/theme park industry or high volume tourist based entertainment venue is a plus
• Bachelor Degree desired but not required.

In Return we offer an excellent compensation and benefits package to include:

• Vision
• 401(k) Savings and Investment Plan
• Management Bonus Incentive Plan
• Dental
• Life, AD&D and Supplemental life insurance
• Reasonable relocation and temporary housing expense for the right candidate
• Competitive compensation package
• Medical

Team Member Benefits
Do not miss the chance to spark your career now!