Order Processor Iii (Monday To Friday 8:30Am To 5:30Pm)

Essential Functions:

• Retrieves printed invoice.
• Attaches appropriate documents to cases as needed and at the direction of management.
• Affixes correct shipping label to shipping box.
• Familiarizes self with different carrier shipping systems and software; utilizes carrier shipping systems when not integrated with DL+.
• Scans tracking number and Rx associated with case.
• Checks invoice with content of case box to ensure documents match case.
• Tracks production status throughout day.
• Inputs prescription with corresponding case codes into Customer Management system.
• Packs and seals shipping box; ensures all items are properly secured.
• Adheres to established Department and Company shipping guidelines.
• Properly applies labels and tags to cases, Rx sheets, and all items in case box for proper routing throughout production facility.
• Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary in order to complete duties.
• Retrieves and encloses additional supplies and/or materials based on Doctor’s request with items being shipped as necessary.
• Partners with Shipper/Distributor to validate outbound production.
• Retrieves printed work orders and match to appropriate Rx/Case; staples work order to Rx.
• Retrieves cases from Order Processor III; prepares cases for outbound shipping.
• Identifies and inputs data corrections when applicable.
• Understands production requirements and quality standards of position.
• Selects appropriate carrier and shipping option according to due date of outbound case; ensures Doctor/special Instructions are followed as requested.
• Verifies case data accuracy including but not limited to account number, patient name on Rx, work order, and work order sticker.
• Retrieves cases from Order Processor III to prepare for delivery to production.
• Ensures detailed research is performed on invoices needing credits; credits old charges and bills new charges for assigned accounts.
• Ensures work area is maintained in a clean and orderly state throughout work shift.
• Maintains knowledge of Standard Operating Procedures (SOPs) for Order Processor I; adheres to SOPs while executing duties.
• Affix work order sticker to case pan.
• Maintains a productive working relationship with all Shipping team members.
• Prints work orders, work order stickers, and billing invoices for inbound and outbound cases.
• Learns and maintains knowledge and understanding of company shipping policies.
• Applies appropriate shipping charge to each outbound case.
• Identifies and interprets data to be entered into appropriate systems according to incoming mail type and pre-established shipping data entry guidelines.
• Attaches work order/Rx to case pan.
• Enters alphabetic and numeric data from source documents into Glidewell Office (GO) system.
• Locates and corrects errors related to orders; asks for assistance when needed.
• Searches for customer accounts, names, and addresses in GCM system; executes search using search keywords and account phone number.
• Scans and captures digital picture of case with image capture system.
• Opens inbound cases and applies spray.