Summary

Responds to service calls to evaluate, diagnose, perform repair/planned maintenance (PM) on progressively complex customer’s biomedical equipment, and drives customer satisfaction through Service Excellence. Location of this role is Manhattan/Queens/Bronx, NY.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Responsibilities :

• Share on-call/pager responsibility.
• Document all repair actions and submit reports/summaries according to schedule.
• Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements.
• Up, leading to customer satisfaction.
• Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs.
• Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations.
• Effectively communicate and partner with teammates and colleagues.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
• Manage vendors’ service delivery processes in compliance with GE policies, as instructed.
• May perform role of Site Leader (e.g., direct activities of fellow Biomedical Technicians assigned to site, engage in a more interactive customer relationship, which may include Safety Committee or other participation, with regard to overall account activity).
• Follow and guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
• Ensure proper care of spares, tools and test equipment, and ensure calibration and maintain approved parts inventory.
• Lead, instruct, and assist technicians on basic and complex repairs and resolution.
• Implement GE/customer facility contract, supporting business goals and objectives.
• Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow
• Work as a member of local team to provide efficient service delivery to all accounts within assigned area.

Job Requirements/Qualifications :

• Special Physical Requirements will apply.
• OR equivalent military education and 2+ years of experience servicing electrical or mechanical equipment;
• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
• OR High School Diploma/GED and 4+ years of experience servicing medical equipment.
• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing medical equipment;

Desired Qualifications:

• Quality specific goals will apply
• Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.

We expect all employees to live and breathe our behaviors: to act with humility and build trust, lead with transparency, deliver with focus and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

The salary range for this position is $54,400.00 - $81,600. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a performance bonus. Available benefits include health, welfare, retirement and paid leave.

While GE Healthcare does not currently require U.S. employees to be vaccinated against COVID-19, some GE Healthcare customers have vaccination mandates that may apply to certain GE Healthcare employees.

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