Biomedical Technician Iii, Field Support - Portland, Or

The Biomedical Field Service Technician is the primary technical representative for Medtronic Cranial & Spinal Technology (CST) customers and the sales and clinical teams. The Field Service Technician is also responsible for the technical assessment, installation, support, servicing, maintenance and de-installation of all CST systems at customer sites. This role works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups in order to continually evaluate the performance of products in the field. This position may also require providing technical assistance to clinical and technical staff.

Join a Culture of Collaboration and Innovation!

Additional Information:

• Location: Individual must reside near Portland, OR in order to successfully support this territory.
• Travel: This position will require <50% of travel including overnight travel. Travel outside of the territory will be required during the training period.
• Territory: This position will support a territory that includes the entire state of Oregon.
• Equipment: This position will work on Medtronic's Cranial & Spinal Technology products (i.e., O-arm, Mazor, Hugo or a combination of the equipment listed).

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

• Provide testing and validation support to the manufacturer’s organization, as applicable.
• Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.
• Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
• Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.
• Installs, operates, maintains, repairs and modifies equipment on designated equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations
• Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
• Analyzes and evaluates products and related performance.

• High school diploma or GED equivalent
• Minimum of 4 years of relevant technician, field service, or customer support experience

• Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
• Familiar with the FDA 21 CFR, CGMP for Medical devices.
• Bachelors degree in Bioengineering, engineering or technology field.
• Ability to read and understand schematics and engineering drawings.
• Experience with robotics or motion control helpful.
• Experience with orthopedic anatomy, surgical protocol and medical terminology.
• Ability to troubleshoot with technical skills, creativity and high discipline.
• Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
• Previous experience as Technician/Field Service Engineer within medical device industry.
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• Experience with x-Ray systems particularly mobile fluoroscopy or CT systems.