Billing Specialist Jobs

PhotoShelter is an 18-year-old, NYC-based pioneer in supporting and empowering visual storytellers.
Across our platform of SaaS products, we manage over 1 billion visual assets for thousands of professional photographers and over 2,000 large brands including universities, professional sports teams, corporate and consumer brands, and leading nonprofits. In January 2015, we launched our enterprise B2B solution, PhotoShelter for Brands, sparking a new high growth stage for the company. Today we’re delivering innovative tech and user experiences across search, collaboration, content display, secure access and distribution, workflow automation, and artificial intelligence/machine learning (AI/ML). We were built by and for creative people, and we’re committed to celebrating and supporting creative work.
These are exciting times for the PhotoShelter family, and we want you to be a part of them!
Areas of Impact:
PhotoShelter is looking for a highly motivated Billing Specialist to assist us with a customer base of photographers and teams around the world.
You'll impact PhotoShelter by solving our customers' basic and complex billing challenges. Areas of responsibility include:

• Performing monthly, quarterly, and annual month-end duties, audits and clean-up
• Overseeing the execution of accurate and timely billing
• Becoming a Subject Matter Expert (SME) for billing processes; participate and review testing of system enhancements/modifications to existing functionality and processes
• Preparing and reviewing various billing analysis and reconciliations; identify potential issues, recommend, and implement process improvements
• Managing and delegating billing related tickets in Zendesk
• Resolving failed payments, chargebacks, credit card disputes and account lockouts
• Developing and maintaining current Standard Operating Procedures (SOPs) for all billing-related responsibilities
• Working seamlessly with various teams across the organization including AP, AR, Technical Support, and Customer Success.
• Updating and maintaining customer contract and billing information
• Maintain working knowledge of the company’s current products and services
• Work directly with customers on any subscription changes
• Responding to all customer related billing questions and resolving disputes

Requirements
To achieve success we feel you will need:

• A pleasant and professional phone voice and demeanor
• Excellent communication, writing, and problem-solving skills
• Minimum of two (2) years of billing experience required. Preferably within a SaaS or technology company.
• To have strong customer service instincts and telephone skills
• To listen, exhibit patience, and eloquently communicate difficult answers
• To be highly organized and detail oriented, with ability to juggle multiple challenges at once
• To work in a fast-paced environment
• Minimum of two (2) years of customer service experience preferred

Nice, but not required:

• A history or experience with PhotoShelter? Awesome!
• Experience with and a passion for Photography
• Familiarity with Zendesk, Salesforce and Zuora

This role can be located in: New York City (HQ - Hybrid); Tristate area (Hybrid); Alabama (Remote); California (Remote); Florida (Remote); Michigan (Remote); Montana (Remote); North Carolina (Remote); Oregon (Remote); Pennsylvania (Remote); Rhode Island (Remote); Texas (Remote); Virginia (Remote); Washington State (Remote)
**Candidates must either work on the East Coast of the US or be willing to work East Coast hours.**
Our Commitment to Diversity, Equity & Inclusion:
The team at PhotoShelter has a set of foundational values – among them are “we operate with heart” and “our integrity drives everything.” As these values guide our company, PhotoShelter is committed to maintaining a welcoming and respectful workplace that celebrates each employee’s unique identity. We recognize that diverse viewpoints and experiences are essential to the success of our team. Alongside our commitment to photographers and creative teams, we in turn ensure that team members from all backgrounds are supported to grow creatively and professionally in their careers at PhotoShelter.We’re proud to be an equal opportunity employer, and are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment.It’s not about our bottom line, it’s about the core values that drive us forward. Our management team and hiring managers are mindful of the needs of our unique community, ensuring that our workplace is inclusive, welcoming and safe for all.
Benefits
We're offering:

• Benefits. We offer the usual good stuff. Competitive annual salary, variable pay incentives, 401(k) with company match, insurance coverage (medical, dental and vision, life), generous PTO, and commuter benefits.
• Daily visual inspiration through exposure to amazing photographers, videographers, and storytellers who use our tools.
• Compensation range for this role is $52k - $60k annual salary.
• An energized culture and environment: Internet Week called us one of the Best Places to Work in NYC Tech, with special recognition for our employee happiness scores.