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Billing Clerk Jobs
Company | Appalachian Wireless |
Address | , Ivel, 41642 |
Employment type | |
Salary | |
Expires | 2023-09-20 |
Posted at | 8 months ago |
East Kentucky Network Appalachian Wireless
Job Title: Billing Clerk
Department: Billing
Reports To: Billing Supervisor
FLSA Status: Non-exempt
EEO-1: 05 Office and Clerical
SUMMARY:
Performs a variety of duties to ensure that billing is done accurately and in a timely manner.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Monitors and reviews customer accounts for security deposit refunds.
- Monitors Billing inquiry emails and handles accordingly.
- Creates and maintains user credentials for the billing system.
- Monitors and maintains payment agreements with the system.
- Provisions orders in an error state, providing resolution when needed.
- Maintains and reconciles point of sale transactions with bank reports.
- Maintain the highest levels of satisfaction in handling EKN and partner company employee accounts.
- Performs assigned billing system testing and training.
- Reviews system transactions for compliance with established company policies, procedures and standards.
- Assists supervisor in reviewing rate plan pricing, taxation, data entry and usage on bills prior to processing.
- Performs on-call duties as assigned.
- Reports to supervisor significant trends and common problems.
EDUCATION and/or EXPERIENCE:
- Position requires high school diploma or general education degree (GED);
- Minimum 1-year experience with customer service, sales or equivalent combination of experience and education.
- Proficient in Microsoft Suite.
- Background or familiarity billing systems is helpful.
NICHE SKILLS:
Requires basic technical or professional experience specific to wireless communications or related industry. Requires knowledge of industry terminology and general operating procedures relative to ones own job. Average recruitment period is up to 6 weeks with standard recruitment effort.
MENTAL EFFORT AND ANALYTICAL ABILITY:
Position requires mental effort or analytical ability in order to gather and interpret information in situations where the problems are somewhat complex.
VISUAL AND/OR PHYSICAL STRAIN:
Work frequently produces a high level of mental, visual and/or physical fatigue between 21% and 50% of work time.
CONTACTS WITH OTHERS:
This position occasionally (11% to 20% of work time) requires contact with others within and/or outside the company. Matters of some financial, procedural or relational importance are discussed. The overall success of the Company may or may not be influenced by decisions made.
INDEPENDENT JUDGMENT AND CONSEQUENCE OF ERROR:
Work is performed in accordance with specific procedures, but incumbents must set priorities, organize work and make occasional exceptions. Errors result in significant impact in terms of cost, time, money or public/employee good will, such as delays in important projects or schedules.
SUPERVISORY RESPONSIBILITIES:
Position has minimal or no responsibility for the work of others.
WORK CONDITIONS:
Job is performed under good working conditions, almost completely absent of disagreeable elements. Associate is exposed to adverse or hazardous working conditions 5% or less of total work time.
PHYSICAL AND MENTAL ABILITIES REQUIRED TO PERFORM ESSENTIAL DUTIES:
Lift boxes weighing approximately 5 to 25 pounds such as copier paper; items to be stored
Communicate orally and in writing in an excellent manner
Operate general office equipment (i.e., fax machine, photocopier, computer printer) stationed between 3 and 4 feet high
Quickly and accurately access and enter information using an automated system.
Sit for long periods of time
Concentrate for prolonged periods of time
Maintain attendance according to company policy
This is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this position.
East Kentucky Network, LLC is an equal opportunity employer. All qualified applicants shall receive consideration without regard to race, color, religion, sex, age forty (40) and over, disability, veteran status, national origin, or any other characteristic protected by law.
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