Billing Clerk Ii Jobs

GENERAL PURPOSE: Coordinates and performs a variety of utility billing functions; enters utility data relative to the billing process; monitors billing reports for errors and performs necessary corrections; responds to customer billing inquiries; provides assistance in scheduling meter-reading routes; and performs other related duties as assigned.

Primary Duties And Responsibilities

• Reviews meter information gathered on routes for accuracy
• Processes work order requests including connections, disconnections, and follow up maintenance
• Other duties as assigned
• Regular and timely attendance is required
• Assists in scheduling and coordinating daily meter reading routes
• Hours: Monday-Friday 8:00 am-5:00 pm
• Responds to customer billing inquiries; contacts customers regarding monthly meter readings
• Participates in sorting and preparing utility bills for mailing
• Enters utility consumption, initial/final readings, and/or other data relative to the billing process
• Identifies discrepancies in billing data and performs necessary adjustments or corrections

Minimum Qualifications

Education and Experience:

High School Diploma or equivalent; AND one year of utility billing experience; OR two years general office experience; OR an equivalent combination of education and experience.

Required Licenses Or Certifications

• Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure
• Must possess a valid Texas Driver's License

Required Knowledge

• Meter reading processes and equipment
• General office equipment and standard computer software applications
• Customer service standards and protocol
• Utility Billing operations, policies, and procedures
• Billing processes, procedures, and documentation

Required Skills

• Establishing and maintaining cooperative working relationships with other staff, City Divisions, vendors, and utility customers
• Conducting a variety of utility billing functions
• Performing accurate data entry and updating/maintaining billing records
• Assisting in coordinating daily meter reading routes

Physical Demands / Work Environment

• Work is performed in a standard office environment
• Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting of objects up to 20 pounds