Billing And Operations Analyst

Company Overview

174 Power Global, headquartered in Irvine, California, is an affiliate company of Hanwha Group, a FORTUNE Global 500 firm that is among the eight largest business enterprises in South Korea. 174 Power Global designs, builds and manages solar power plant solutions. The company brings a decade of global leadership in solar PV to North America, combining best-of-world technology, processes, and partnerships to deliver utility-grade solar PV solutions customized for local energy markets. 174 Power Global offers the full spectrum of PV solutions – from power plant development, design, construction, operations, and maintenance. With proven capabilities across the solar value chain, 174 Power Global minimizes uncertainty and risk, and helps customers achieve a higher return on their investment in solar energy.

174 Power Global has recently embarked to enter the energy retail market in deregulated markets throughout North America. Chariot Energy is a retail energy provider based in Houston, Texas. We offer electricity to homes and businesses, and it is our goal to provide products and services our customers love and an unmatched experience that is missing in today’s retail energy market.

174 Power Global has set out to have Chariot Energy become one of the leading energy retail providers (by RCE count) within 5-years of Chariot Energy’s launch.

Position Overview

We are seeking an experienced Billing/Operations Analyst who is independent, purposeful, initiative-taking and wants to be part of a Dynamic Organization. Working in a team environment, this individual will develop the strategy to ensure seamless processing with 100% accuracy of daily billing, payment processing and transactions. The ideal candidate will have experience in the deregulated retail electricity space with a strong focus on Complex Billing and Transaction Management.

The location of this position is Houston, and we are seeking an ideal candidate who resides within a commutable distance from our Houston office.

Primary Responsibilities

• Develop and maintain policies, continuing education and process documentation for Billing and Transaction Management.
• Assist in gathering requirements and QA testing for new development on projects designed to improve billing, customer experience and reporting.
• Responsible for identification and advanced communication to customers related to charges outside of normal tolerance.
• Establish controls to bridge identified gaps across business units.
• Support finance with month end close, and other critical tasks, as necessary.
• Assist with project planning, testing and implementation of automated processes to support data and analysis.
• Take the lead when changes and proposed regulations occur to understand potential gaps to current processes and formulate solutions to comply.
• Achieve excellence by delivering on key performance indicators (KPI’s).
• Develop and implement controls/reporting often starting with a non-standard and manual pilot; then upon commensurate success, developing and implementing into an automated documented process.
• Adhere to Retail Market Guide protocols as set forth by ERCOT.
• Responsible for day-to-day production analysis of billing, product, and transaction management.
• Perform other ad hoc analysis as required.
• Function as a resolute customer contact to research, analyze, and resolve billing discrepancies.
• Proactively identify and resolve existing and potential future billing and account issues in a timely and accurate fashion by displaying acute diligence.
• Create and define processes to measure billing accuracy, timeliness, and success for custom products.
• Coordinate with utilities and market participants to investigate and resolve escalated customer concerns such as missing consumptions, usage variance etc.
• Manage and adhere to compliance protocols as outlined by the Public Utility Commissions.
• Coordinate and work directly with cross functional teams to analyze and adjust processes and functionality to ensure accuracy and efficiency.