Bilingual English/Korean Inside Sales Agent

Are you passionate about the Medicare population, looking for an opportunity to work in sales from your own home, and wanting the ability to directly impact your own income potential? If so, we are looking for licensed, highly motivated, and self-driven individuals to join our team.

Responsibilities

In this position, you will work independently to achieve sales goals to maximize Humana’s growth while retaining current membership. Our Inside Sales Agents have a passion for assisting people, especially Medicare consumers, to provide the best healthcare benefit options to meet their needs, while building relationships that improve the health and well-being of our members. You will utilize a consumer-centric, consultative selling approach to align our consumers’ healthcare needs with the appropriate products from Humana’s portfolio. You will need to model a high level of professionalism, integrity, and quality with every consumer phone interaction. Humana has an inclusive and diverse culture and is looking for candidates with bilingual skill sets in Korean to service our consumers.

Required Qualifications

• A dedicated workspace minimizing ongoing interruptions, and which keeps consumer’s information private
• Bilingual with the ability to speak, read and write in both English and Korean without limitations or assistance
• High-speed cable or DSL Internet connection that must be hard-wire to the computer (Satellite and Wireless Internet service is not allowed for this role
• Minimum internet speed of 25Mbps for download and 10Mbps for upload
• Ability to work a flexible schedule, including overtime, nights, and weekends as needed to meet business demands
• Ability to meet the Work at Home Requirements:
  • High-speed cable or DSL Internet connection that must be hard-wire to the computer (Satellite and Wireless Internet service is not allowed for this role
  • Minimum internet speed of 25Mbps for download and 10Mbps for upload
  • A dedicated workspace minimizing ongoing interruptions, and which keeps consumer’s information private
• Prior experience using multiple applications/software and multiple screens simultaneously

Preferred Qualifications

• Active Health Insurance License. Humana will pay for and help candidates achieve this license if they do not already possess the license.
• Healthcare industry and/or insurance experience
• Associate's or Bachelor's degree

Additional Information

• Training Hours – Training will start day one of employment and run the first 7 weeks with a schedule of 10:30 am to 7:00 pm EST. Attendance is vital for success
• Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Language Proficiency Assessment (LPA) in that language(s) and English as provided and required by the Federal Government.
• Department Hours – Shift could fall between the business hours of 8:00 am to 11:00 pm local time. Hours are subject to change based on business needs

Humana Perks:

Full time associates enjoy:

• Medical, Dental, Vision and a variety of other supplemental insurances
• Paid time off (PTO) & Paid Holidays
• 401(k) retirement savings plan with a competitive match
• And much more!
• Base salary with a competitive commission structure
• Tuition reimbursement and/or scholarships for qualifying dependent children

Social Security Task:
Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions to add the information into the application at Humana’s secure website.

Virtual Pre-Screen:

As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a Modern Hire interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.

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Scheduled Weekly Hours

40