Behavioral Health Professional Jobs

My name is Khushbu, resource professional with Mindlance, Inc.Mindlance is a national recruiting company which partners with many of the leading employers in the Healthcare, Pharmaceutical, Life Sciences, IT, and Financial Services sectors, feel free to check us out athttp://www.mindlance.com.

Below are some key highlights of the position, if this is of interest, please call me or let me know a good time to talk.We can discuss the details of this opportunity and /or further determine which types of opportunities you may be interested in exploring.

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You can reach me at 732-417-2884

Pleasefind below the detailed job description:

Position:Behavioral Health Professional 2

Location:Remote: All over US

Term: 9+ months (Contract with possible extension)

Shift: Tuesday 6am-4pm, Thursday, Friday, and Saturday 10am-8pm

Summary

Position Purpose: Provides clinical information and education for inbound calls and outbound calls triages behavioral health crisis calls. Uses established protocols and independent professional judgment. Documents assessment, plans, interventions and results. Job Responsibilities: Answer incoming telephone calls and triage behavioral health need Document calls and actions using standard computer software application Provide resource and education to non-licensed behavioral health staff Schedule and make follow up calls to provide care facilitation Promote recovery concepts and inspire hope Work with other internal and external agency personnel to meet callers' needs Provide professional assessments, interventions within scope of relevant licensure Provide information and behavioral health education to callers.

Qualifications

Education/Experience: Bachelor’s degree or equivalent experience. Master's degree preferred. 5-7 years of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area. Strong computer skills required, including experience with Microsoft office and/or data entry systems. Must possess and demonstrate strong abilities in data entry, typing, call documentation and customer service skills including active listening. Experience in telephonic counseling and/or managed care setting preferred

License/Certification: Must have one of the following: Licensed Professional Counselor; Licensed Clinical Social Worker; Licensed Marriage and Family Therapist; Licensed Psychologist; Licensed Independent Substance Abuse Counselor, Licensed Associate Counselor; Licensed Associate Substance Abuse Counselor; Licensed Masters Social Worker; Registered Nurse

Walk me through the day to day responsibilities of this the role and a description of the project (Outside of Workday JD):

Provides clinical information and education for inbound calls and outbound calls and triages behavioral health crisis calls. Uses established protocols, staffs high acuity cases with a licensed person and documents assessment, plans, interventions and results.

Describe the performance expectations/metrics for this individual and their team:

>92% Quality Call Audit Scores

Adherence to breaks

Average ACW

Average Ring Time

Maintain average call handle time

No Unauthorized Disclosures

Minimal documentation errors

Tell me about what their first day looks like:

What previous job titles or background work will in this role? Crisis Worker, Outpatient Services, Case Manager, Inpatient BHT

Any future projected positions potentially coming up? YESIf yes, note: Front Line BHP positions

Internal/External Groups with which the Candidate will interface:

Required Skills:

Preferred Skills:

1.

> 5 years of BH experience in Crisis and/or Outpatient setting

1.

2.

Ability to document while talking to a member

2.

3.

Effective call processing and documentation

3.

4.

Behavioral Health ACTIVE License in the state of residence or other State

4.

5.

5.

Education Requirement:

Masters

Education Preferred:

NA

Software Skills Required:

Above average PC skills, ability to work, ability to multi task using multiple systems during call processing

Required Certifications:

Must able to successfully obtain a fingerprint clearance card issued by the State of Arizona and Texas

Required Testing:

NA