Behavioral Health Case Manager

Position Description
To hear more about this amazing department click HERE and listen to what Aleesia has to say about the Behavioral Health program.
The Behavioral Health Case Manager is part of a community-based crisis team that provides alternative response with the goals of providing on-site community-based intervention such as outreach, de-escalation, stabilization, resource connection, and follow-up support to people experiencing behavioral health crisis. As part of a multidisciplinary team, the Behavioral Health Case Manager will provide telephonic and/or in-person follow-up, engage in community outreach, coordinate, and collaborate with other internal/external service(s) and support(s), and assist with transition to long-term services/supports.
Key Duties

• Collaborate with community providers, emergency rooms, evaluation and treatment facilities, and housing programs to provide holistic, person-centered care and coordination of wraparound services.
• Offer liaison support to people seen on a recurring basis that require short-term intensive case management.
• Coordinate problem-solving and engagement activities among the team with similar and different specialties and skillsets.
• Participate in the care coordination and collaboration with members of the team to develop services and supports to include safety planning, treatment recommendations, connection to housing and stabilization, and transportation to voluntary services.
• Communicate on a regular and timely basis with supervisors, other staff, people receiving services/supports, their families, community supports, and with professionals outside the agency.
• Develop and maintain working relationship with all community partners.
• Facilitate the transition to on-going behavioral health/substance use disorder services by providing referral(s) to people who have had contact with the Behavioral Health Crisis Response Team. This will include completion of warm handoffs when necessary.

Physical Requirements & Working Conditions:

• This position may drive a mobile unit vehicle or other vehicle (that is provided by the city).
• Incumbents in this position may be subjected to hazardous chemicals, adverse weather conditions, communicable diseases and possible verbal and physical abuse from hostile and disorientated persons, as well as those who may be under the influence of illicit drugs or have an undiagnosed/diagnosed behavioral health condition.
• Ability to work days, evenings, weekends, and holidays. Specific schedule will be determined with direct supervisor.
• Requires manual dexterity, balance, eyesight, and hearing.
• Working conditions include both an indoor and outdoor environment.

WHY WORK FOR THE CITY?
The City of Tacoma offers a generous program of employee benefits:

• Outstanding working conditions and an exceptional quality-of-life environment.
• Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26.
• Personal time off.
• Medical coverage for eligible employees, spouses, and dependents, including children up to age 26.
• Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits.
• A great pension plan.
• Paid holidays.
• Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code.

City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
Qualifications
Minimum Education*
Bachelor's degree in social welfare, psychology, social work related field.
Minimum Experience*
None
Licensing, Certifications And Other Requirements
Telemedicine training per RCW43.70.495
Pre-employment background check and drug screen
Licensed by State of Washington Department of Health RCW 18.225, WAC 246-809
State of Washington Driver's License

• Equivalency: 1 year of experience = 1 year of education

Desired
Master’s in psychology or social work.
Knowledge & Skills
Knowledge & Skills

• Exhibit well-developed skills in managing time, priorities, and paperwork.
• Must be able to work effectively in a team environment and demonstrate the ability to collaborate effectively with external partners while abiding by all confidentiality laws and pertinent codes of conduct.
• Demonstrate effective de-escalation techniques, utilization of crisis intervention skills and assist with the development of individualized safety plans and treatment recommendations to ensure person and community safety.
• Excellent written and oral communication skills.
• Maintains clinical competency and resource knowledge required to meet the changing trends among the people receiving services/supports, the community, and the industry.

Selection Process & Supplemental Information
To Be Considered For This Opportunity
Interested individuals must complete the online application and attach a detailed resume and cover letter that describes responsibilities and accomplishments related to this position.
NOTE: Applications received without the required resume and cover letter will not progress in the selection process. FIRST APPLICATION REVIEW will be May 18, 2023.
In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.
Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in an interview. Appointment is subject to passing a background check and drug screen.
Supplemental questions regarding an applicant's experience and training are also included in the application form. These questions will be used to assess candidate minimum qualifications and to provide additional information to the hiring managers regarding candidate experience.
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.
Our City
With a population over 210,000, Tacoma is the second largest city in the Puget Sound region, gracing the shores of Commencement Bay. We are a diverse, progressive, international city that serves as a gateway to the Pacific Rim and the rest of the world. Named one of the most livable areas in the country by Livability.com, Tacoma and the surrounding area is a playground for outdoor and maritime enthusiasts. Our businesses are vibrant, our parks are beautiful, our schools are exceptional, and our housing is affordable.
When you work for the City of Tacoma, you'll have the opportunity to enjoy a healthy work/life balance, the potential for flexible work schedules (with some job classifications), continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program. We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny.
http://www.cityoftacoma.org/
http://www.traveltacoma.com/
The City of Tacoma believes that each employee makes a significant contribution to our success. This job description is designed to outline primary duties, qualifications and job scope. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Communication From The City Of Tacoma
We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.
The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.
For assistance with the application process, please contact the Human Resources office at (253) 591-5400 by 4:00 pm of the closing date of the job announcement. For questions regarding the position, please contact Aleesia Morales at [email protected] .
The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.
Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Vision Coverage: For eligible employees and their eligible dependents.
Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.
Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.
Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.
Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.
Other Employment Information
Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.
Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.
Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.
Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.
Closing Date/Time: 5/22/2023 5:00 PM Pacific