Banquet Manager Jobs

FLSA Classification: Full-Time, Exempt

The Country Music Hall of Fame® and Museum Culinary Department

Museum Overview: Located in the heart of downtown Nashville, the Country Music Hall of Fame® and Museum documents and interprets the history of country music—a musical genre and culture central to the identity of the city, the state, and the nation. Accredited by the American Alliance of Museums, the museum proudly combines subject expertise, ambitious research, and preservation of an unparalleled collection with expressions of creativity in music, art, and history. The museum collects artifacts that illustrate the evolving history and traditions of country music and provides diverse learning opportunities through educational programs, publications, and exhibitions. The core exhibit follows the story of country music from its folk beginnings through its evolution as a commercial art form. Rotating exhibits examine a broad range of topics, from country classics to contemporary and emerging artists in American Currents. The museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Elvis Presley and many others recorded.

What We Offer for Full Time Staff:

• Eligibility for Public Service Student Loan Forgiveness
• Employee Assistance Program (Free Counseling and Legal Services)
• Free or Discounted Entry to Local Venues including The Frist Art Museum, Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, The Opry, The Ryman Auditorium, and more!
• Medical, Dental, Vision, Life Insurance Options
• 401(K) with Employer Match
• Complimentary Admission to the Museum for yourself, family, and friends
• FSA and Dependent Care Options
• Generous Vacation and Sick Paid Time Off
• FREE 24/7 Downtown Parking

Position Overview: The Banquet Manager will play a key role in the overall success of the Food and Beverage Operation. He/she is responsible for coordinating and executing all special events, i.e. scheduling, equipment needs (rentals), function set-up, presentation, event supervision, beverage/bar supervision and closing procedures. He/she will also be responsible for long- and short-term planning, as well as day-to-day operations. The Banquet Manager recommends logistic and procedural changes, procurements, represents his/her team at BEO meetings, works closely with Sales, Services and culinary teams, and manages expenses to fall within approved budget constraints. This position reports to the Director of Food & Beverage Operations or Senior Banquet & Restaurant Manager.

Specific Duties Include:

• Be creative in communicating and implementing a recognition program and uplifting the spirit of the staff.
• Manage within corporate guidelines to continually improve revenues and profit margins while maintaining quality.
• Monitor and control the maintenance/sanitation of the banquet’s equipment and related areas to ensure a healthy, safe work environment that meets/exceeds state and local standards and regulations.
• Keep up with the renewal process of all state and local licensees and trainings.
• Ensuring, all beverage consumption reports are completed and sent by the end of each event with precision and attention to detail.
• Keeping a consistent attitude of being the best in the industry, a positive demeanor, optimistic with a can-do attitude, and treating the job of serving as an opportunity to grow to a successful career.
• Attend all weekly or bi-weekly meetings as scheduled.
• Manage payroll exceptions (missing punches, vacation approvals etc.) daily.
• Bring energy to the leaders and staff that’s been led to ensure: a great dining and banquet experience for our guests has been achieved, on a daily and consistent basis.
• Take the opportunity to obtain feedback and set a positive tone by interacting with the guests, clients, and attendees before, during and after the events.
• Responsible of taking care of all the beverage, liquor, wine, & beer orders and maintaining the bar.
• Working Expectations: As a Banquets Manager, you’ll be handling our “out of the world, multi-stories event spaces & CMA Theater.”
• Manage Human Resources within the banquet and restaurant departments to attract, retain and motivate employees as well as operate within budgeted targets of labor. Also provide ongoing counseling, training, disciplinary actions when needed, and constructive criticism provided to improve performance.
• Completing a monthly inventory of the liquor, wine, and beer in a timely manner.
• Create daily assignment sheets and follow up routinely with the execution of the organization of service-standards, cleanliness of the work areas, and presentation of the associates.
• You’ll be managing and leading the team of banquet captains and bartenders to execute the events with precision and attention to details.
• Assist the Director of Food & Beverage Operations in developing and implementing bar menus and specialty cocktails.
• Schedule: Based upon business and department needs and flexibility is required.
• Evaluate and complete all required annual reviews in a timely manner.
• Respectfully take constructive criticism and improve in the areas of need.
• You’ll work very closely with the event management teams to ensure all required beverage products, listed on the BEOs, are available for the events.
• Understanding the proper service of alcohol to our patrons and abiding by the law.

Minimum Requirements:

• Candidate must possess a can-do service attitude, exhibit strong leadership qualities, excellent communication skills, a sense of humor, patience, tact, and a willingness to go the extra mile
• Qualified candidate will be detail-oriented, and have the management/leadership expertise to handle multiple events of varying scope, content, and sizes
• Must be willing and available to work flexible/non-standard hours, including weekends and holidays
• Successful experience with mentoring, costing, and implementing exceptional service standards in restaurant and banquet outlets
• A proven track record of high-quality leadership, management, and execution of the operation
• Must possess a valid ABC permit to serve alcohol or obtain one within the first 90 days of the employment
• A minimum of 2-3 years of experience as a Banquet, Bar Manager, or Restaurant Manager in an upscale resort/hotel or high-volume club/restaurant environment
• You must enjoy, and contribute to, an often fast-paced and very creative environment

Note to Applicants:

The Country Music Hall of Fame® and Museum is an equal opportunity employer. We respect the varied attributes, characteristics, and perspectives that make each person unique, and we believe that fostering a culture of inclusion is essential to institutional excellence. The museum promotes an environment of respect, communication, and understanding, while actively seeking opportunities to learn about and establish practices that further facilitate equity. The museum does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, childbirth and related medical conditions), national origin, political affiliation, gender identity, sexual orientation, disability, genetic information or characteristics, age, membership in an employee organization, military or veteran status, or other non-merit factor. The Country Music Hall of Fame® and Museum does not tolerate discrimination or harassment based on any of these characteristics.

We are a drug-free workplace and an equal opportunity employer that welcomes all qualified candidates to apply for open positions. The Country Music Hall of Fame and Museum is committed to providing a safe and secure environment for its staff and visitors. All offers of employment are subject to and contingent upon the successful completion of a background check and employment verification, including federally mandated E-verify processes, as required for position.

All applicants must submit a resume, cover letter, and three professional references with their online application to be considered for the role.