B2B Outbound Sales

B2B Outbound Sales Job Summary
As a Sales Representative (Outbound), you will be responsible for generating monthly sales through outbound cold calling or lead generation which plays a key role in the growth and expansion of Comcast Business Services and its product offerings. Through this role, you will facilitate the sale of Comcast Internet, Voice and TV services to small and mid-size business to new and existing customers. Great news, our Sales Representative (Outbound) is a remote position so self-motivation and eagerness to exceed goals is important and you will be accountable for individual results and overall impact on our team.

B2B Outbound Sales Compensation

• Base Pay: *$17.00
• Earnings for those who overachieve their sales targets
• Total Target Compensation (Base Pay plus Targeted Commission): *$30.22
• Our sales compensation programs offer the potential for significant upside above targeted

B2B Outbound Sales Benefits

• Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
• 401k available after 90 days
• Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.) * (Must be in a Comcast serviceable area)
• Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
• Tuition Reimbursement (where applicable)
• Paid training
• Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision

B2B Outbound Sales Responsibilities

• Generate sales through outbound cold calling and lead follow-up over the telephone using a variety of techniques. Sell Comcast Internet, Voice and TV services to small and mid-sized business to new and existing customers
• Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Consult with business customers on their business application, solicit referrals for potential new prospects and close web leads
• May partner with field to provide referral of complex opportunities to the outside sales organization
• Meet and exceed all assigned sales quotas and achieve targeted customer experience scorecard metrics
• Updates and maintains prospect database and opportunity funnel on a daily basis, assuring management of prospect database and assures customers' orders are fulfilled
• Manage multiple activities simultaneously including interacting with customers while using multiple software applications for research and documentation
• Other duties and responsibilities as assigned
• Resolve customer issues quickly and strive to reach resolution on the first call or escalate issues appropriately

Employees at all levels are expected to

• Drive results and growth
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Win as a team - make big things happen by working together and being open to new ideas
• Do what's right for each other, our customers, investors and our communities
• Respect and promote inclusion & diversity
• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

B2B Outbound Sales Additional Requirements

• High School Diploma / GED
• 2-5 years of applicable experience in a related or similar field
• Demonstrates the ability to work independently with little or no supervision

B2B Outbound Sales Home Office Requirements

• Fast and reliable internet service
• Have a comfortable chair
• Have a steady work surface
• In a virtual environment, Comcast requires a minimum 100mbs speed which is capable of being hard wired into the provided equipment, either through a direct wall input or your router
• Adequate lighting
• Have a quiet work area in a location that provides privacy from other people, activities and noise

• Disclaimer: Starting rate is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Comcast in an EOE/Veterans/Disabled/LGBT employer
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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