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Company

Signet Jewelers
Address , Frederick, Md
Employment type FULL_TIME
Salary
Expires 2023-07-30
Posted at 10 months ago
Job Description

We have many opportunities available on our other career site pages. Click here to link to our careers page!

James Allen is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission it is to enable all people to Celebrate Life and Express Love. Signet Jewelers is also a “Great Place to Work-Certified™” company. Innovation and brilliance – two things that set James Allen apart. And we’re looking for jewelry consultants with the same characteristics. Join us!

James Allen is the fastest growing online retailer of diamond engagement rings. Providing a virtual diamond shopping experience that rivals a storefront, James Allen focuses on the customer experience . From our highly trained Consultants, to our 360° viewing technology, virtual try on feature, and 30x magnification, James Allen is able to provide customers with the ability and confidence to see the diamond before they purchase.
At James Allen, we provide customers with a consultative, customer advocate based experience; presenting merchandise and detailed information on features and benefits that fit the customer’s needs.
We provide paid training on diamonds, gemstones, & jewelry, as well as, ongoing training to assist in the growth and development of your career with James Allen.
Two plus years of experience required handling high touch customers and account resolution.
  • Guarantee store inventory by maintaining customer service standards and inventory control procedures.
  • Build relationships with our customer and provide world class service- celebrating life's special events.
  • Proactively manage customer expectations; ensure resolutions to unforeseen issues exceed customer expectations on all levels.
  • Accurately enter customers information and process orders efficiently; strong attention to detail is imperative.
  • Develop a well-rounded knowledge of James Allen.com and it’s offerings.
  • Educate customers on diamonds, gemstones, and jewelry; ensuring that the customer receives the information that best fits their needs.
  • Create a customer centric store environment that is inviting and fun.

Don't forget, We have many opportunities available on our other career site pages. Click here to link to our careers page!