Automotive Service Manager | Weekends Off | Buckeye

Company Description

Christian Brothers Automotive

Benefits:

• Healthcare Benefits Available
• Chaplain Support Available
• Free Weekly Lunches Provided
• Matching Retirement Plans
• Paid Vacation & Paid Holidays
• Closed Every Weekend To Spend Time With Family & Friends
• On-Going Training & Career Advancement

Job Title:

Automotive Service Manager

Location:

23385 W. Yuma Road Buckeye, AZ 85326

Job Overview:

As a Service Manager with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers. Our Service Managers have the responsibility of taking our customer through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility.

The Service Manager has responsibility and authority for all aspects of the daily operation of the business. Responsibilities include but are not limited to sales activities, staff management, quality of work, customer satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.

Responsibilities include, but are not limited to:

• Ensure target margins are achieved
• Direct the smooth, orderly and organized operation of the store
• Ensure technicians have the resources needed to do their job
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals
• Manage office and shop personnel and daily operations
• Ensure selection of quality parts
• Other duties may be assigned
• Serve as the primary communications interface to the customers, before, during and after service
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Maintain a personal positive attitude and positive communications at all times
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• Open and close stores on a daily basis
• Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
• Develop customer estimates and work orders. Direct Service Writer's development of customer estimates and work orders. Assign work orders to the technicians
• Ensure all equipment is fully operational and in good working order.
• Perform daily accounting closing and balancing procedures
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
• Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners

Qualifications

Qualifications:

• 5 years work experience in Automotive Customer Service & Service Sales
• Current driver’s licenses
• Proficiency in Windows based computer software and automotive store applications
• Graduation from an industry recognized service training program preferred by not required
• ASE Service Consultant certification or equivalent experience
• Supervisory or management experience in Automotive
• Experience in TekMetric software application preferred, but not required
• Driving record acceptable to our current insurance carrier

Physical Requirements:

• Using a keyboard and mouse several times daily
• Being on your feet for the majority of the workday (standing, walking, etc)
• Using a standard handset phone several times daily
• Occasionally lifting and carrying objects over 50 lbs
• Keeping a brisk work pace in a high-volume environment
• Driving manual transmission vehicles

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 250+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.