Automotive Service Manager Jobs

***PAY DISCUSSED DURING INTERVIEW***

Automotive Service Manager Responsibilities:

Responsible for running an efficient and profitable service department through productive staffing, customer retention, service marketing, efficiently managing cost controls, achievement of objectives, maintenance of all service records and exceeding customer expectations.

Automotive Service Manager - Essential Duties

• Serves as liaison with factory representatives.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Other tasks as assigned.
• Prepares and administers an active operating budget for the service department with profitability as the main goal without sacrificing customer service.
• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Maintains safe work environment and a professional appearance at all times.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Handles customer complaints immediately and according to dealership's guidelines.
• Ensures the proper care, storage and inventory of special tools.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Directs and schedules the activities of all department employees.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Hires, trains, motivates, counsels and monitors the performance of all service department staff.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Accounts for all documents; ensures that none are missing, and all are processed correctly, especially all warranty work performed.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Maintains reporting systems required by general management and the factory.
• Forecasts goals and objectives for the department and strives to meet them.
• Ensures that the work areas and customer waiting area are kept clean.
• Holds weekly department meetings to properly guide and lead staff.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability
• Rotating weekends

Shift:

• 10 hour shift

Work Location: In person