Associate Manager, Internal Communications

Overview

Forever 21 is a fashion industry leader making the latest trends accessible to all while inspiring unique style and confidence. With a renewed focus on the customer experience, the brand offers high style designs and fashion basics with compelling values and a dynamic store environment. While driving innovation across e-commerce and digital to expand access and convenience, the brand continues to strengthen its positioning as today’s preferred destination for the fashionable consumer. Forever 21 is located in more than 540 locations globally and online, and we’re seeking passionate and creative people to join our Forever family.

The Internal Communications Associate Manager at Forever 21 plays a crucial role in developing and executing effective internal communication strategies and processes to foster employee engagement, alignment, and a positive company culture. This position is responsible for ensuring consistent and impactful messaging across various channels, promoting two-way communication, and supporting the organization's overall internal communications goals. K ey responsibilities include managing internal communications calendar and developing high-level internal communications material, including presentations, company announcements and newsletters , managing our internal intranet s ite , and facilitating overall communication of important company developments and project updates across all departments . While this role reports to the DE&I Manager, they will be responsible for Forever 21’s communications across all business functions .

Responsibilities

• Consult with executive management to develop effective communication procedures and policies for various situations or crises .
• Support internal events and initiatives. Collaborate with various departments to plan and execute events to foster employee engagement and DE&I Initiatives .
• Coordinate communication channels . Oversee and manage internal communication channels, including intranet platforms, corporate email s, company - wide memos and announcements, Teams c hannel posts and other relevant tools.
• Monitor and optimize communication channels to ensure effective delivery of internal messages to relevant stakeholders.
• Work closely with cross-functional partners on tailored project communications .
• Create and deliver internal communications . Produce high-quality, timely , and engaging internal communications materials such as newsletters, email updates, intranet content, presentations, videos and employee branding. Ensure accuracy, clarity, and consistency in messaging, reflecting the company's brand and voice.
• Provide briefings, send recaps regarding policy changes and updates, and convey important decisions by senior management .
• Develop and implement internal communication strategies . Collaborate with HR Managers a nd senior leadership to create comprehensive internal communication plans that align with organizational objectives and priorities. Identify key messaging themes and develop strategies to effectively reach and engage employees.

Qualifications

• Working knowledge of communications software including Microsoft 365, and Canva is a plus.
• Ability to effectively engage with team members of all levels and across departments
• Bachelor's degree in Communications , Public Relations, or a related field .
• Outstanding verbal and written communication skills with heavy attention to detail.
• 4 + years of experience managing cross-department communications .
• Excellent interpersonal and teamwork skills .
• In-depth knowledge of best writing and messaging practices for corporate messaging, employee branding , public relations, marketing and social media .
• Great project management skills, including time management, goal setting, multitasking and prioritization
• Professional understanding of crisis management .
• Excelle nt t ime-management abilities especially in quick turnaround scenarios and competing priorities .
• Self-starter with innovative problem-solving skills .

Additional Data

The salary range for this position is $80,535 - $98,835 annually. Pay is based on several factors including but not limited to position offered and work experience.In addition to your salary, Forever 21, and its affiliated brands, offers a benefits package, including 401(k) plan, overtime pay, flexible work schedule and a generous employee discount program (all benefits are based on eligibility). Additional information regarding the benefits for this position can be found in the Benefits Guide that is available in our Human Resources Department.