Associate Director, Organizational Change Management Consultant

Why Kyndryl

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?
We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you – not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back – from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

Your Role and Responsibilities

Kyndryl’s professional services arm Kyndryl Consult is seeking an experienced Organizational Change Management Consultant to help drive exceptional customer IT outcomes, guide clients digitally transform their business, reduce risk, deliver operational excellence, continuously measure, and achieve their digital transformation value while solving their mission critical challenges. Leveraging Kyndryl’s mission critical global strength and the leading technology capabilities of our Global Practices (Cloud, Mainframe, Networking and Edge, Data & Application, Security & Resilience and Digital Workplace).
Experienced Organizational Change Management Consultants are part of the high growth Consult business and participate and lead multi-disciplinary teams on complex consulting engagements and are accountable for creating and positioning value on Kyndryl’s largest accounts and opportunities. You will have exposure to senior leaders internally and within customers in a start-up-like environment, within the world’s largest mission critical IT operations and infrastructure services firm.
As a Organizational Change Management Consultant, you will play a vital role with the industry client and Kyndryl account teams, building senior level relationships and driving value-based outcomes. You will have opportunities to lead small teams of practitioners on multiple projects advancing your career in one of the fastest growing IT consulting businesses globally.
Key Responsibilities include:

• Assess and manage risks based on adoption of change.
• Work directly with sponsors/business owners of the change; understand goals for the change and be able to translate them into impacts to the organization.
• Identify resistance and/or performance gaps, and work to develop and implement responsive actions.
• Lead or manage the OCM activities on a high-complexity, transformational, or program-wide change.
• Develop/manage communication and training plans that utilize various channels and are consumable by specific audiences.
• Develop an actionable change management strategy for the change based on situational awareness.
• Oversee development of training materials or coordinate with training resources to help ensure users have the knowledge and ability necessary to successfully adopt the implemented changes; deliver training as needed.
• Work in concert with the OCM team to help mature the discipline through observation of areas in need of improvement and suggestions for maturing the processes or tools.
• Lead or help manage other OCM resources in the same work stream.
• Oversee deliverables against the communication plan, crafting or coordinating clearly articulated messages that prepare and motivate users for adopting the change.
• Function well in a highly matrixed organization and synthesize direction from multiple sources.
• Assess audience readiness for the change including identifying people-side risks and anticipated points of resistance; evaluate the results and present findings.

If you are hired, the anticipated compensation range for the position $123,740 to $247,480 is based on a full-time schedule. Your ultimate compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately.
If this is a sales role, you may be eligible for additional incentive compensation opportunities. For non-sales roles, you may be eligible for Kyndryl’s Growth Driven Profit-Sharing plan.

Required Technical and Professional Expertise

• Ability to interact with leadership and staff at all levels; strong personal presence
• Excellent active listening skills
• Solid understanding of how people go through change and the change process
• Ability to establish and maintain strong relationships
• Excellent communication and interpersonal skills
• Strong problem solving and root cause identification skills
• Bachelor's degree or equivalent experience leading OCM
• Proficient using Microsoft Office
• 5+ years of experience supporting an organizational change management effort

Preferred Technical and Professional Experience

Required Education

Bachelor's Degree

Preferred Education

Master's Degree

Being You @ Kyndryl

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

Other things to know

Kyndryl offers a wide range of resources for eligible employees to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to: ·12 weeks of paid parental bonding leave. ·Well-being programs to support mental and physical health. ·Financial programs that empower you to plan, save, and manage your money. ·Discounts on retail products, services, and experiences. We consider qualified applicants with criminal histories, consistent with applicable law. Kyndryl will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Primary Job Category

Consultant

Role (Job Role)

IT Management Consultant

Employment Type

Full-Time

Contract Type

Regular

Position Type

Professional

Travel Required

Some travel may be required based on business demand

Company

(Y078) Kyndryl, Inc.

Is this role a commissionable / sales incentive based position

No