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Associate, Customer Support Jobs
Company | Gemini |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-05-17 |
Posted at | 1 year ago |
Empower the Individual Through Crypto
- Handle issue escalations from management as needed
- Create process enhancements and workflow efficiencies, and manage any projects to completion
- Working hour's: 10am - 6pm PT
- Act as a liaison between cross-functional Gemini teams and the customer to ensure issues are progressed and customers remain informed
- Handle high priority customer requests
- Work with cross team department heads to ensure runbooks and procedures are accurate and up to date
- Review processes to ensure accuracy, efficiency, and scalability on a quarterly basis
- Occasional on-call weekend coverage with flexibility during the week
- Basic understanding of Financial Markets and Trading
- Experience in financial services support and a regulated environment.
- Experience and comfort with solving complex problems from end-to-end
- Confident verbal communication and polished written communication
- Passionate about providing great customer experience
- 3-4 years in a customer support capacity or equivalent
- Comfort with flexible hours, including weekends, for comprehensive support coverage
- Experience administering and configuring Zendesk Support, Guide and Chat
- Familiarity with Cryptocurrencies/Blockchain technologies
- Long-term incentive in the form of a new hire equity grant
- Paid Parental Leave
- Comprehensive health plans
- Flexible time off
- A discretionary annual bonus
- Annual Learning & Development stipend
- 401K with company matching
- Competitive starting salary
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