Assoc Rep, Hr Solutions

This position acts as the first point of contact for HR inquiries, identifying and delivering solutions to employees and People Leaders. This role executes processes, delivers services, and conducts the day-to-day operations in their assigned function/service area team. The role is empowered to support and perform transactional activities required to enable HR business processes and drive a best-in-class employee experience.
Key Responsibilities:

• Perform routine HR Solutions tasks in a support capacity (i.e., back office) under limited supervision to assist other HRS team members who act as first points-of-contact for all HR inquiries.
• Delegate and escalate inquiries as appropriate but remain responsible for the HR case through completion by tracking progress and providing continuous feedback to requestors on status of their inquiries.
• Other incidental duties
• Support daily service operations by performing routine service tasks as requested by higher level HRS team members.
• Support the administration of HR tasks and activities for their assigned function(s).
• Provide input to improve HR Knowledge Base and Case Management content for their assigned function, based on their user experience.
• Leverage E2E process documentation, procedures, work instructions, and Knowledge Base and Case Management content to resolve inquiries quickly and execute day-to-day operational activities and tasks.

Education and Experience:
H.S. Diploma or equivalent Required
Bachelor's Degree or Equivalent in in Human Resources, Business Administration, or related field preferred
Previous experience in Human Resources Administration or shared services environment preferred
Additional Skills:

• Excellent verbal and written communication skills
• Ability to interact with all levels of employees to resolve difficult issues
• Experience with an ERP system (Workday preferred)
• Experience managing HR system data
• Experience and understanding of enabling technologies (e.g., case management, employee and manager self-service) and how they work within a customer service business environment (ServiceNow preferred)
• Ability to manage high workloads and conflicting priorities, both in support of the HR team and their customers or employees
• Solid analytical and problem-solving skills required
• Basic knowledge and understanding of Edwards policies and procedures.
• Experience with Microsoft tools and applications required
• Attention to detail and high work standards in support of accurate delivery
• Ability to use appropriate judgment and critical thinking skills involved in escalating issues or other resources in decision making or processing
• General understanding of employment legislation and compliance for the relevant jurisdiction
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
• Basic knowledge and understanding of HR Solutions. Ability to operate effectively and proactively in a customer service environment with a customer focus and employee experience mindset
• Experience with interacting and supporting all levels of management
• Ability to effectively utilize HR technology system(s), resource material, and websites to accurately capture, track, and follow-up on information related to inquiries

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.
The base pay range for this position is $41,000 to $58,000 (highly experienced).
The pay for the successful candidate will depend on various factors (e.g., geographic location, qualifications, education, prior experience).
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
COVID Vaccination Requirement
Edwards is committed to complying with the requirements and guidance from our government authorities and to protecting our vulnerable patients and the healthcare providers who are treating them around the world. As such, all Healthcare Interacting positions require COVID-19 vaccination, which includes anyone who directly interfaces with patients and those who interact with healthcare providers as part of their role. If hired, as a condition of employment, you will be required to submit proof that you have been fully vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in countries where it is prohibited by law to impose vaccination. In countries where vaccines are less available, or other requirements exist, we may institute alternate measures that optimize patient safety and healthcare provider safety, which may include regular COVID testing or specific masking requirements.