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Company | YOOX NET-A-PORTER |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-05-16 |
Posted at | 1 year ago |
ASSISTANT PERSONAL SHOPPER
- Performance bonus schemes dependant on the type of role you are in
- Medical, Dental and Vision insurance
- Our famous staff discount along with exclusive staff sales
- A portal with an array of discounts on things like theme park and cinema tickets
- 401(k) plan that both you and the company contribute too
- Commuter benefit and flexible spending
- A chance to be part of a fun and caring team that support each other
- Process orders, pre-orders and reservations of product when needed
- Arrange samples to be sent to head office in Westfield and help with the setting up and clearing of our EIP fitting rooms
- Assist with events set up, participation and take down
- Ad-hoc stock search and check stock levels of key products
- Help the Personal Shopper with stock requests for internal and external customers’ appointments
- Support the Personal Shopper to close sales
- Resolve all daily order issues, returns, stock discrepancies etc
- Manage all aspects of administration for designated Personal Shoppers (x2)
- Look after a Personal Shopper’s customers when on holiday/absent
- Customers list admin maintenance
- Organise and check stock for consignment deliveries to key customers
- Outline the service benefits to unengaged customers and make sure the Personal Shoppers follow up with an email/phone call
- Create customer profiles for the team in order to offer the right product
- Help with creating dedicated emails for our customers with product images, product details, and pricing
- Escalate complaints to the Personal Shopping Assistant Manager
- Liaise with all relevant departments to resolve issues promptly and follow up until completion
- Proficient in In-design
- Exceptional communication skills (written and oral- additional languages are always desirable)
- Passion for delivering exceptional customer service
- A flexible, positive and a keen team player
- Previous experience in a luxury sales and customer facing environment (preferable)
- Ability to build positive and influential internal relationships with other teams, to ensure support with prompt resolution of issues
- Understanding of brand
- Strong interest in Fashion
- Computer literacy, with experience and prowess across Microsoft Office and CRM systems
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