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Assistant Personal Shopper, Mr Porter
Company | YOOX NET-A-PORTER |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-05-16 |
Posted at | 1 year ago |
ASSISTANT PERSONAL SHOPPER, MR. PORTER
- A chance to be part of a fun and caring team that support each other
- Flexible working
- Private healthcare for you and your family
- Our famous staff discount along with exclusive staff sales
- Performance bonus schemes dependant on the type of role you are in
- A portal with an array of discounts on things like theme park and cinema tickets
- A pension that both you and the company contribute too
- Arrange samples to be sent to the head office and help with the dressing of our EIP fitting rooms
- Support the Personal Shopper’s clients if the Personal Shopper is Out of Office
- Resolve all daily order issues, returns, stock discrepancies
- Work alongside two Personal Shoppers to support them in their daily duties
- Outline the service benefits to customers
- Liaise with all relevant departments to resolve issues promptly and follow up until completion
- Organise and check stock for consignment deliveries to key customers
- Assist with events, from: setting up, participating and helping to take down
- Help with creating dedicated emails for our customers with product images, product details and pricing
- Process orders, pre-orders and reservations of product when needed
- A strong interest in Fashion
- Computer literacy, with experience and prowess across Microsoft Office and CRM systems
- Previous experience in a luxury sales and customer facing environment
- A flexible and positive attitude
- Excellent customer service skills
- Exceptional communication skills (written and oral- additional languages are always desirable)
- Ability to build positive and influential internal relationships with other teams, to ensure support with prompt resolution of issues
- Understanding of brand
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