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Assistant Personal Shopper Jobs

Company

YOOX NET-A-PORTER GROUP
Address , New York, Ny
Employment type FULL_TIME
Salary $18.46 - $23.08 an hour
Expires 2023-06-17
Posted at 1 year ago
Job Description
ASSISTANT PERSONAL SHOPPER
NET-A-PORTER delivers incredible fashion for incredible women. As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.
NET-A-PORTER champions unparalleled customer service offering express worldwide shipping to more than 170 countries including same or next-day delivery to the UK, US, Hong Kong, Germany, France, Australia and Singapore, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care and personal shopping team that is available 24/7, 365 days a year. A pioneer of personal shopping and client relations services for the digital era in 2000, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brand’s most loyal and valuable customers. NET-A-PORTER is part of YOOX NET-A-PORTER GROUP.
NET-A-PORTER are now seeking a talented Assistant Personal Shopper to join the team. Some of the essentials for you to know are:
Location: Our office in New York
Department Size: 35 (Approx.)
Reporting into: Personal Shopping Assistant Manager
Besides a competitive salary, we can offer you:
  • A portal with an array of discounts on things like theme park and cinema tickets
  • Commuter benefit and flexible spending
  • 401(k) plan that both you and the company contribute too
  • A chance to be part of a fun and caring team that support each other
  • Performance bonus schemes dependant on the type of role you are in
  • Our famous staff discount along with exclusive staff sales
  • Medical, Dental and Vision insurance
Here is a breakdown of what you’ll be doing:
  • Assist with events set up, participation and take down
  • Resolve all daily order issues, returns, stock discrepancies etc
  • Escalate complaints to the Personal Shopping Assistant Manager
  • Liaise with all relevant departments to resolve issues promptly and follow up until completion
  • Arrange samples to be sent to head office in Westfield and help with the setting up and clearing of our EIP fitting rooms
  • Create customer profiles for the team in order to offer the right product
  • Outline the service benefits to unengaged customers and make sure the Personal Shoppers follow up with an email/phone call
  • Process orders, pre-orders and reservations of product when needed
  • Manage all aspects of administration for designated Personal Shoppers (x2)
  • Support the Personal Shopper to close sales
  • Help the Personal Shopper with stock requests for internal and external customers’ appointments
  • Ad-hoc stock search and check stock levels of key products
  • Look after a Personal Shopper’s customers when on holiday/absent
  • Help with creating dedicated emails for our customers with product images, product details, and pricing
  • Customers list admin maintenance
  • Organise and check stock for consignment deliveries to key customers
The type of person we are looking for:
  • Understanding of brand
  • Computer literacy, with experience and prowess across Microsoft Office and CRM systems
  • Strong interest in Fashion
  • Previous experience in a luxury sales and customer facing environment (preferable)
  • Proficient in In-design
  • Ability to build positive and influential internal relationships with other teams, to ensure support with prompt resolution of issues
  • Passion for delivering exceptional customer service
  • Exceptional communication skills (written and oral- additional languages are always desirable)
  • A flexible, positive and a keen team player
Compensation for this role ranges from $18.46/hr. -$23.08/hr. Salary is negotiable based on skills and experience.
From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.
YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Entry level
Workplace Type: Hybrid