Assistant Operations Manager Jobs

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience, including personalized product curation, attention, and services for their creation.

Job Mission:

The Assistant Operations Manager contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the Assistant Operations Manager oversees all aspects of the day-to-day processes, including management and development of the Operations team to ensure key administrative support for transactional activities, financial compliance, logistics, inventory control, and effectively leads the implementation of policies and procedures.

KEY RESPONSIBILITIES:
Operational excellence / compliance

• Excellent computer skills and use of technology
• Additional language skills are a plus
• Consistently elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management regional leaders to provide ideas and solutions to client-facing teams
• Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools and technology, equipment, etc.
• Inspire and engage team members by connecting them to the bigger picture of operational strategies, provide clear and motivational individual/team updates and feedback, foster inclusive culture within the boutique
• Must be available to work retail hours (including evenings and weekends), overnight travel for trainings, client events, and other business events as needed
• Oversee proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• Deliver and document clear and consistent performance management feedback, provide ongoing coaching (on-the-spot, etc.) to ensure individual development and high performing team
• Create team spirit and cultivate an environment where team members are recognized as valued contributors to the overall success of the boutique
• Consistently reach and aim to exceed all KPIs
• Train, develop, and motivate team of Operations Coordinators; show proactive leadership by facilitating idea generation and creative problem solving; drive ongoing learning
• Be an active member of the network Operations community
• Oversee financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
• Lead overall success of boutique audits; partner with management to implement and execute action plans
• Discuss and collect valuable feedback from the boutique team; share and collaborate with region and network peers on operational best practices
• Bachelor’s degree in a business-related field
• Build interpersonal trust by creating a safe space and sense of belonging, embrace and integrate diverse perspectives
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
• Ensure overall fluidity of other transactional flows (ecommerce, etc.) to sustain efficient business operations and seamless client experience
• Ability to motivate and inspire others, and instill trust
• Preferred 3 years of operations management experience, especially in luxury retail environment
• Remain aware and keep current of competitor landscape, ensure Cartier service and operations remain competitive and unique with the highest degree of excellence
• Ability to work in a fast-paced, evolving environment
• Hold talent accountable for demonstrating Cartier competencies and behaviors to achieve goals and KPIs
• Ensure proper understanding and execution of all Maison policies and procedures within the boutique, lead and influence compliance among the broader team
• Build a transversal team and set expectations so all team members are responsible for operations
• Exhibit strong communication and problem-solving skills by partnering effectively with boutique management, commercial network, regional leadership, and corporate departments as needed
• Develop fundamental brand knowledge to convey Cartier heritage and values
• Strong understanding of client service needs and priorities (internal and external)
• Consistently demonstrate and enforce excellent care and proper product handling; ensure appropriate packing, shipping, and receiving procedures are maintained particularly for high value creations
• Excellent analytical, organizational, and interpersonal communication skills are required
• Previous experience managing direct reports is a plus
• Lead with authenticity and drive transparency, serve as a consistent and communicative voice with key updates and information
• SAP knowledge preferred
• In partnership with boutique management, oversee overall display maintenance of the boutique (e.g., proper visual standards, product maintenance and understock organization, cleanliness, etc.)
• Oversee the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; lead, implement, and maintain Lean/5S strategies for optimal storage organization in partnership with Regional Operations Manager
• Exhibit a high degree of professional maturity and lead by example
• Partner with boutique management to monitor and control boutique operating costs and ensure effective allocation of resources
• Oversee operational aspect of care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation)
• Have a 360 view of talent (internal and external), and serve as a “talent ambassador” by conducting external pipelining activities
• Remain current on all industry news, local/global competition, and connection to community
• Oversee inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
• Oversee daily set up and break down of boutique for opening/closing in partnership with management team
• Key user of new operational tools and rollouts as needed: collaborate with Regional Operations Manager and/or corporate teams on testing, sharing feedback, in-boutique training, and driving adoption
• Proactive approach to analyzing business and human resource needs
• Implement and maintain efficient opening and closing procedures
• Collaborative approach with ability to foster a positive and inclusive work environment
• Exceptional skills in Microsoft Office applications, especially Excel