Assistant Manager Of Dfd

The Assistant Manager DFD will be the principal shop-level leader of DFD or Delivered Fresh Daily operations. The position will report to the General Manager and oversee the end to end DFD process – order management, driver management, driver scheduling, shop-level fleet / equipment operations, and customer service. In short, they will be responsible for managing all functions of DFD operations while managing local level customer service issues. The AM DFD works with the Shop General Manager and the Market Sales Manager to execute sales plans and promotional activity to meet budget revenue and cost objectives. A successful AM DFD will perform all duties in accordance with company policy, standards or established procedures. A commitment to teamwork, a clean, professional appearance, enthusiasm, customer-focused behaviors and a high energy level are necessary.
Here's a Taste Of What You'll Be Doing
Sales & Customer Service

• Support Brand Integrity.
• Works with sales team in compiling explanations of data for the reconciliation process.
• Identify off-premise customers for service.
• Coordinate and execute point of sale (POS) relating to promotional and or special activity by account or market.
• Forecast and project product needs; communicate vertically and ensure implementation.
• Provide off-premise data to Market Sales Manager as required.
• Schedules adequate staffing of Route Service Representatives for daily operations and/or safely and properly performs functions of any open department position as required.
• Coordinate and executes multiple DFD or off-premise programs.
• Establish and enhance customer relations through direct contact with customer base.
• Enhance Customer Service Excellence by conducting market visits/audits gaining customer input
• Manage order planning to meet daily demand

Fleet Management

• Works directly with Fleet Manager to plan and communicate truck needs and availability.
• Works with service provider in negotiations, quotes, invoicing, warrantee work, etc.
• Logistics for truck(s) referenced for repair or CER process.
• Provides data collection and entry into the AS-400
• Review fuel statements weekly for discrepancies. Validates and sends to Genral Manger for approval.

Training

• Identify needs and qualifications of DFD team members for succession planning
• Train new and current DFD team members and assist General Manager with data to complete related documentation as required
• Support all training initiatives

Equipment

• Assemble and deliver product displays as needed.
• Assign use of handheld computer where applicable.
• Determine and communicate needs for product displays.
• Perform routine cleaning, maintenance and training proper use of handheld computer where applicable.

Safety and Sanitation

• Comply with all safety and sanitation standards
• Maintain good personal hygiene
• Maintain a clean vehicle at all times
• Investigate vehicle or personal safety incidents and complete proper procedures and documentation, report to Shop General Manager, Field Operations Manager and Corporate Safety.
• Drive safely and abide by all appropriate traffic rules and regulations
• Maintain a clean and neat uniform at all times
• Communicate and execute all safety related directives, conduct safety meetings and training and participates in monthly corporate safety conference call.
• Monitors compliance of safety related behavior and guidelines, takes immediate course of action against noncompliance.
• Maintain clean sales displays
• Communicate and execute Krispy Kreme standards relating to food service transportation and handling.
• Report all moving violations and accidents involving injury or property damage immediately

Vehicle Maintenance

• Perform basic maintenance such as checking the oil
• Assist in the shuttling of trucks from the shop to the service provider
• Report any vehicle maintenance concerns to a supervisor
• Utilize the Vehicle Inspection and Damage Report Form to perform routine maintenance checks as required
• Keep company vehicle clean

Leadership

• Other duties as assigned
• Maintain a sincere, courteous and respectful demeanor with coworkers, team members, supervisors and customers
• Uphold an ethic of teamwork with fellow employees
• Oversee Route Service Representative staff
• Use good judgment and avoid risk taking while operating a company vehicle
• Assist with the checking of product returns and the settling of route accounting to ensure accuracy for DFD sales reporting.
• Work with management and team members to improve performance and implement new initiatives

YOUR RECIPE FOR SUCCESS

• High school or GED required
• Strong communication, organizational, and leadership skills
• 2-5 years management experience in a retail or QSR environment
• Post secondary education strongly preferred
• Experience with sales, management, production, and customer service
• Must be at least 18 years of age
• Must meet Krispy Kreme driving standards (three-year clean driving)
• Self-motivation, creativity, and adaptability
• Extensive knowledge of all territories in a shop region or market
• Pleasant disposition, sociable, accommodating nature, and enthusiasm
• Basic computer, telephone, and fax knowledge
• Successfully complete any territory training program
• Organizational skills
• Previous Territory/Route Sales experience preferred
• Must perform all related competencies outlined in the Krispy Kreme Shift Management Training Workbook
• Ability to drive and operate delivery vehicle safely for considerable amounts of time in various environmental conditions

NY ONLY: **Subject to any legally required accommodations and applicable state or local law, Krispy Kreme requires all employees in NYC to be fully vaccinated against COVID-19 as a condition of hire.**