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Assistant Manager, Live Events & Workplace Experience

Company

Warner Music Group
Address , Nashville
Employment type FULL_TIME
Salary
Expires 2023-09-12
Posted at 9 months ago
Job Description
:
At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:
  • Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.
  • Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
  • Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.
  • Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.
Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
Job Title: Assistant Manager, Live Events & Workplace Experience
A little bit about our team:
You will be a part of the Nashville based Workplace Experience team designed to imagine, create, and maintain innovative work place facilities to accommodate the needs of our ever changing business. We host a variety of physical and virtual events, both live and recorded, including artist performances, interviews, panel discussions, executive addresses, and company conferences. We work with the industry’s leading artists as well as high profile company executives and music producers.
Your role:
This is a client-facing role with additional focus on back-end, infrastructure support and operation of audio-visual equipment and systems. This role will dedicate approximately 50% of time to event operations, and the remaining 50% to facilities operations. High customer service and basic a/v technical event experience are two essential components to this position. The ideal candidate engages clients and assists them, preparing and executing the a/v for meetings and events in a diversity of workplace settings.
You will work with internal and external contacts to manage logistics and production for physical and virtual events. You’ll act as the primary point of contact on the day of the event and run technical operations as needed throughout the event. Our shared goal is for events to run smoothly, and with a positive client experience. On non-event days, you will work closely with team leaders, managers, maintenance team, mailroom, security team, and building/office services contractors to support locations with logistics, coordination, and delivery of excellent day-to-day building and work experience-related services.
Here you’ll get to:
  • Liaise with building management team for Facilities and Security issues.
  • Support Workplace Experience leadership with administrative functions as needed.
  • Assist with moves, repairs, and installations of equipment and furniture throughout the workplace as needed.
  • Based on inspections, make recommendations for changes as well as note deficiencies and ensure corrective action is taken
  • Coordinate supply inventories.
  • Help train and cover reception desks as needed on an emergency basis.
  • Inspect the property, common areas, surroundings for appearance and cleanliness.
  • Special projects as assigned by leaders.
  • Operate technical equipment through live events and performances
  • Create templates and drafts for Office Services messages for office-wide distribution.
  • Manage physical equipment and in house technical systems.
  • Coordinate and maintain Reception Manual information for receptionists and make regular updates to the Reception binder.
  • Process supply orders as directed by Facilities managers and leaders.
  • Assist in creating a Run of Show and Production Schedule with detailed timings from load in to load out.
  • Communicate information and timelines to talent, record labels and corporate teams.
  • Assist with executive meetings, including, but not limited to, ordering food & beverages, supplies, room set up, etc.
  • Assist with onboarding and offboarding process for employees/contractors on an ongoing basis.
  • Document, report, and follow through on inspection findings
  • Work with security vendors to ensure security schedules are current.
  • Coordinate with vendors and building management on building access possibly during after hours and/or weekends.
  • Ensure a clean, safe and welcoming environment for employees and visitors
  • Coordinate with artist teams on band instrumentation and equipment needs.
  • Assist with training coordination for fire drills.
  • Coordinate and conduct hospitality tours for new employees.
  • Monitor and answer Facilities hotline and email accounts.
  • Guide and manage freelance technical crew such as live streaming technicians, FOH operators, lighting technicians, stagehands, etc.
  • Review invoices for accuracy. Process and ensure timely payment.
  • Utilize Workplace Experience shared drives.
  • Monitor and address Facilities’ and Security Service Now tickets.
  • Utilize department files, vendor and building contact lists..
  • Maintain VIP rooms and other designated rooms by ensuring necessary amenities are provided.
  • Ensure the show starts on time and the day runs smoothly.
  • Monitor and assist, when necessary, in greeting and registering VIP guests/visitors
  • Implement beverage policy and procedures
About you:
  • Ability to work OT if required on short notice.
  • You are independent, proactive, flexible, with the ability to collaborate across functions.
  • Computer skills including Word, Excel, PowerPoint.
  • You exhibit an enthusiastic, can-do attitude and approach.
  • You have familiarity with building management procedures
  • Prepared to work onsite daily in Nashville offices
  • Excellent written and verbal communication
  • Ability to multitask; prioritize; be able to work as a team player.
  • Skilled, calm and composed working in a client-facing role.
  • Critical-thinking and problem-solving skills
  • Minimum two years of college education with 2-4 years of corporate event experience.
  • You are self-directed and have strong organizational and problem-solving skills, with the ability to lead and execute in an efficient and timely manner.
  • Attentive to details
  • Willingness to roll up your sleeves and participate in facilities operations activities like moving furniture or stocking supplies
We’d love it if you also had:
  • Experience in the entertainment industry
  • 2-3 Years A/V Technician experience working in a professional environment.
  • Basic understanding of adjusting lighting and speaker placement.
  • Hospitality experience
  • Knowledge of audio consoles and video racks.
  • Understanding A/V signal flow.
  • Project management experience
  • Perform network, audio, and video cable repair as needed.
  • Experience in facilities operations
  • Bachelor’s degree from an accredited university/college.
About us:
As the home to Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We’re the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels.
Together, we are Warner Music Group: Music With Vision & Voice.

Love this job and want to apply?
Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.
Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.
Thanks for your interest in working for WMG. We love it here, and think you will, too.
#LI-Onsite
Salary Range
Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.
WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.
Copyright © 2023 Warner Music Inc.
Links to relevant documents:
2023 Benefits At A Glance.pdf
EVerify Participation Poster.pdf
Right To Work - English.pdf
Right to Work - Spanish.pdf