Assistant Manager 12:30Pm To 9:00Pm M-F

Position: Assistant Manager

FLSA Status: Hourly Non-Exempt

Reports to: Club Manager

Special Requirements

• Must obtain Tanning Certification within time frame required by company.
• Must be able to attend occasional off-site meetings
• Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.

Summary Description

The Assistant Manager is responsible to work closely with the Club Manager to ensure an exceptional “Judgement Free” member experience.

Essential Duties And Responsibilities

• O Member service oversight - Ensuring staff is providing a superior customer experience at all
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• O Take prospective members on
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Must obtain Tanning Certification within time frame required by company.
• O New member sign-up.
• Assist in overseeing cleanliness and maintenance of facility.
• O Answer phones in a friendly manner and assist callers with a variety of questions.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in ordering of supplies using specific budget based on club requirements.
• Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
• O Assist in resolving or escalating employee issues
• Involved in all front desk related activities including:
• O Assist in scheduling and supervising
• Backup support for any employee who is absent.
• O Check members into the
• O Facilitate all member requests, issues and

Qualifications / Requirements

• Must be 18 year of age or older.
• Superior customer service skills, preferably in the fitness industry.
• Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
• High school diploma/GED equivalent required.
• Must obtain Tanning Certification within time frame required by company.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills
• Basic computer proficiency (Microsoft Suite)
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals.

Physical: Primary functions require sufficient physical ability and mobility to walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; occasionally to lift, carry, push, and/or pull moderate amount of weight (up to 50lbs); to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information. Must maintain physical ability to administer CPR in the event of medical emergency.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

Why you should join Planet Fitness?

• Work alongside an amazing group of talented, dynamic professionals!
• Contribute to changing people’s lives every day by helping us create a healthier Planet!

Want more reasons?

• Free Black Card Membership
• STD, LTD, Term Life Insurance and other benefits
• PTO – Paid Time Off
• Medical, Dental, Vision Insurance
• 401(K) and Roth Retirement Savings Plans
• Healthcare and Dependent Care Flexible Spending Accounts

Note: We participate in E-Verify for all Utah locations.

Compensation: $15.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: