Assistant General Manager, Covenants

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Associais hiring anAssistant General Manager / Covenants to support our community in the Upper Marlboro, MD area!

Join the industry leader in community property management!!

For six consecutive years Associa has received the coveted designation as a Great Place to Work, and many of our locations are awarded as Best and Brightest. Associa provides the very best resources to associations, property owners and residents with a full suite of management, maintenance, and real estate services to meet most any need. To do that, we need the best people! Our industry-leading, comprehensive training program means our employees stand out from the pack and are positioned for a rewarding career. We are always looking to add great talent to our team.

What do we offer?

Our competitive benefits package to our full-time employees includes medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more.Associa has a strong promotion-from-within policy and offers multiple career tracks.

Duties and Responsibilities:

An Assistant General Manager / Covenants is responsible for providing clerical and administrative support to the lead Community Manager(s). The Assistant General Manager is the liaison to the lead Community Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members and committee members and within the branch office. The Assistant General Manager will also assist with covenants and code enforcement.

Duties include but are not limited to:

• Assist lead Community Manager with requests for proposals, repair quotes, insurance notification lists.
• Field and respond promptly to homeowner inquiries and assist the community manger with administrative tasks and special projects
• Investigate and enforce property codes within boundaries.
• Assist lead Community Manager with issuing of key fobs, pool passes and processing access keys.
• Assist lead Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
• Process architectural applications for exterior modifications.
• Filing, making copies and other general office tasks on a daily and as needed basis.
• Process invoices for payment.
• Schedule and perform systematic property maintenance inspections to maintain or achieve minimum property standards.
• Respond to and investigate allegations of violations of codes to determine validity of complaints and the appropriate course of action to mitigate issues.
• Ability to oversee contractors working on the property and inspect property for maintenance and repair needs.
• Notify responsible parties of code issues given in writing, by phone, in person and electronically.

Requirements

• Self-motivated, proactive, detail oriented and a team player.
• Knowledge of conflict resolution techniques at a proficient level.
• Must have personal vehicle and be physically capable of performing community wide inspections.
• Knowledge of State or local governmental safety requirements.
• High school diploma required
• Time management and time critical prioritization skills.
• Professional customer service skills.
• Knowledge of architectural plans and/or drawings at a proficient level.
• Knowledge of OSHA worksite and personal safety requirements.
• Knowledge of general maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
• Work effectively with Board of Directors, Committee members, residents, and other staff members.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.