Assistant General Manager Jobs

Assistant General Manager
Prospect Airport Services - Baltimore, MD
$60,000 - $65,000 a year
:
We are seeking a highly organized and customer-oriented individual to join our team as an Assistant General Manager Baltimore ( BWI ). As an Assistant GM, you will be responsible for overseeing and managing the daily operations of wheelchair assistance and other passenger assistance services. You will coordinate with duty managers, supervisors, and dispatch to ensure the safe and timely assistance of passengers to and from their flights. In addition, you will perform safety audits, meet with airline leadership, conduct briefings, and ensure compliance with Prospect and airline regulations.
Responsibilities:
* Plan, schedule, and direct employees in their daily assignments for passenger assistance services.
* Coordinate with duty managers, supervisors, and dispatch to ensure safe and timely passenger assistance.
* Perform safety audits to maintain the highest levels of safety standards.
* Meet with airline leadership to discuss operational matters and provide updates.
* Conduct briefings to communicate important information to employees.
* Ensure compliance with Prospect and airline regulations and complete compliance items on time.
* Provide excellent customer service and assist passengers as needed.
* Maintain a professional appearance and demeanor at all times.
* Work in a dynamic environment with flexibility and adaptability.
* Display compassion and empathy towards passengers.
Qualifications:
* Valid driver's license or state ID and ability to pass a federal background check.
* Must be 18 years of age or older.
* Excellent customer service skills with a focus on passenger satisfaction.
* Dependable, self-motivated, and responsible, with reliable transportation.
* Ability to work a flexible, rotating schedule, including nights, early mornings, and weekends.
* Prior leadership and aviation experience is required.
About Prospect Airport Services:
Prospect Airport Services is a reputable company with over five decades of experience in the airline industry. With a dedicated team of over 9,000 motivated associates and advanced proprietary technology, we meet the challenges of the air transportation industry head-on. We prioritize superior customer service, top-quality experiences, and the highest levels of safety. Our employees strive for professional excellence, demonstrating a strong work ethic and integrity.
We value applicants who take pride in their appearance, have excellent attendance records, and enjoy working with passengers in an airport environment. Many individuals have used this job as a stepping stone to pursue opportunities within the airline industry. We offer numerous advancement opportunities, both in Baltimore and at the thirty-two other airports we serve nationwide.
Prospect Airport Services is an Equal Opportunity Employer.
Job Type: Full-time
Salary: From $60,000 - 65,000
Benefits:
* Dental insurance
* Flexible schedule
* Health insurance
* Vision insurance
Schedule:
* Day shift
* Evening shift
* Holidays
* Night shift
* Weekend availability
Ability to commute/relocate:
Baltimore, MD: Reliably commute or planning to relocate before starting work (Required)
Experience:
* Customer service: 5 years (Required)
* Leadership: 4 years (Required)
* Time management: 4 years (Required)
Work Location: In person (Baltimore International Airport)
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
Dental insurance
Health insurance
Vision insurance
Experience level:
5 years
Shift:
Day shift
Evening shift
Morning shift
Night shift
Weekly day range:
Monday to Friday
Weekends as needed
Ability to commute/relocate:
Baltimore, MD 21240: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 5 years (Preferred)
Work Location
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Best regards,
Vivian Perez Agostini
[email protected]
General Manager BWI
Prospect Airport Services
443-685-4637
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