Assessment And Referral Coordinator - Prn

Position Summary

The Patient Access Coordinator (PAC) is primarily responsible for answering and appropriately managing incoming telephone calls; scheduling patient assessments/appointments; creating and updating patient inquiry call entries within MS4 call system (including verification of benefits); setting expectations for patients regarding their services, reviewing transfer requests, and responding to customers' information needs. Additionally, the PAC is responsible for performing various administrative and clerical duties required to support these functions and, on an as-needed basis, may be required to perform other tasks.

Job Responsibilities

• Promotes a positive working environment and guest relations.
• Coordinates between the units and intake on all necessary paperwork and information.
• Collaborates with hospital personnel and medical staff to ensure optimal patient care.
• Manages all incoming referrals to ensure they are being reviewed and assessed in a timely manner.
• Maintains daily log of all incoming and pending Intake calls and Assessments.
• Responds to telephone and/or walk-in requests for psychiatric assistance.
• Assists with getting clients onto the units and transitioned from intake to the unit.
• Maintains a good working relationship and ongoing communication with referral sources.
• Completes the vitals, paperwork, labels, pictures, and admission forms of patients.
• Promotes safety by attending mandatory in-services and complies with all safety measures initiated by the facility
• Assesses new transfer requests to determine if appropriate for admission.

Benefit Highlights

• Competitive Compensation & Generous Paid Time Off
• Tuition reimbursement
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• Challenging and rewarding work environment
• 401(K) with company match and discounted stock plan

At least two years working experience in a hospital or doctor's office assisting patients duting admissions process or patient appointments. Strong background in customer service. Bachelor’s Degree in Human Services or Related field preferred. Other combinations of experience and education may be considered.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Highlands Beheer B.V. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, Highlands Beheer B.V. was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, Highlands Beheer B.V. has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

EEO Statement

All Highlands Beheer B.V. subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Highlands Beheer B.V. subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At Highlands Beheer B.V. and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at Highlands Beheer B.V. and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email.