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Company | Charlie Health |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Mental Health Care |
Expires | 2023-08-27 |
Posted at | 9 months ago |
Why Charlie Health?
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
- Adhere to stated policies and procedures and achieve performance metrics goals
- Work directly with clients, families, and referral sources to understand their needs and preferences
- Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide
- Make accurate and timely outbound referrals for who are not admitted to Charlie Health
- Function as a liaison between Charlie Health and partners to ensure all ongoing needs are met and the client experience remains at the center
- Collaborate closely with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed to fulfill job responsibilities
- Make referrals using external provider’s preferred communication channels
- Follow-up with clients and/or external providers to verify placement
- Use and maintain a nationwide provider database to identify appropriate referral options
- Ensure a supportive, positive experience for clients and referral sources / external providers
- Document all client and referral source interactions in the electronic record system
- Extreme organization and attention to detail
- Strong interpersonal, relationship-building and listening skills
- Metrics- and results-oriented mindset, with experience working against concrete targets
- Excellent written and verbal communication skills
- Work authorized in the United States and native or bilingual English proficiency
- Ability to thrive in a fast-paced environment and learn quickly
- Minimum of 2 years of relevant work experience (e.g., experience in healthcare, preferably in customer / patient-facing roles such as case management, discharge planning, referral relations, admissions, or outreach)
- Proficient in Salesforce and Google Suite/MS Office
- Bachelor’s degree in health sciences, communications, psychology, social work, or related field
- Short- / long-term disability
- Life and AD&D
- Medical (UHC) + dental/vision (Unum)
- 401K (Fidelity) + match up to 4%
- $50 WFH stipend for remote employees
- Commuter benefits for hybrid employees
- Clinical roles: 17 days of PTO (plus 2 additional every year)
- One Medical (on-demand primary care and 24/7 telehealth access)
- Ginger+ (24/7 emotional support)
- Carrot (fertility / adoption support)
- $100 monthly wellness stipend
- Non-clinical roles: 15 days of PTO (plus 2 additional every year)
- Paid parental leave (12 weeks for primary caregivers, 4 weeks for secondary caregivers)
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
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