Application Analyst Jobs

https://msmu.interviewexchange.com/jobofferdetails.jsp?JOBID=159555

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Application Analyst supports, manages, and implements the university's enterprise applications.The Application Analyst takes ownership of requests from receipt to resolution using operational knowledge to seek out, research, and evaluate various solutions to provide to end users. This position is fully remote.

Position Hourly Range:$36.05 - $38.46

Hiring salary can be above the posted pay range if candidate's qualifications are determined to be above the minimum requirements of the position description

Duties and Responsibilities:

1. Demonstrates accountability in delivering the assigned task. Reports project Issues and accomplishments to the project manager.
2. Delivers a work product that meets project requirements as defined by the scope and stays within departmental guidelines for application configuration/development
3. Assists users and participates in the analysis and documentation of current and future needs and workflows through interviews and gathering data regarding regulatory requirements, operational procedures, and departmental policies
4. Works collaboratively with users in assigned areas to design and implement new or optimized enterprise applications.
5. Under general supervision, builds, designs, and documents the use of the institution's enterprise applications to meet best the institution's needs, including process flow documentation, project reporting, and other resource management.
6. Resolve support tickets related to end-user request
7. Performs advanced analysis, development, coding, testing, and documentation of computer systems and purchased integrated applications on multiple platforms for academic and/or business purposes, following systems development and project management procedures
8. Consults with staff and coordinates projects for the design and modification of complex and multi-faceted applications
9. Provides technical support, troubleshooting, and problem resolution for staff on enterprise applications
10. Follows systems development life-cycle techniques and utilizes joint application development processes and project management techniques, and specialized software packages/applications
11. Defines the scope and objectives for applications, along with constraints and system requirements
12. Analyzes and defines current organizational functions, processes, sources, and uses of information and other data to determine application needs and requirements
13. Conceptualizes, analyzes, designs, and programs highly diverse and complex programs for administrative and academic users
14. Documents workflow using organization and data flow charts and other related materials
15. Identifies and documents business processes and workflow that contribute to enhanced information flow by interviewing users, generating process documentation, and proposing process solutions
16. Provides support to applications encompassing data integration
17. Troubleshoots application and database errors/problems to enhance applications
18. Organizes the features included in applications by determining the sequence of detailed operations, determining program outcomes, and designing internal program processes
19. Coordinates and implements data conversions and transitions from old to new systems using extract, transform, and load processes
20. Provides advanced technical support, problem resolution, and data research for assigned end users
21. In conjunction with users, isolates problems from symptoms, determines alternatives, and develops, and implements solutions
22. If the problem is user error, work with staff to improve user instructions or train for better understanding
23. Works with external agencies, independent contractors, vendors, and organizations on technology services, applications, and/or data requirements
24. Performs other related duties as assigned

Requirements:

Knowledge:

• Proven experience in developing reports and dashboards for data analytics.
• Requires well-developed human relations skills to facilitate small group processes, conduct training, provide technical support, and apply understandable lines of questioning when trying to understand department needs or problems
• Strong problem-solving and proven project management skills with the ability to manage multiple tasks, communicate project status and help in departmental projects.
• High-level competency in Excel (macros, pivot tables, etc.).
• Requires knowledge of program development techniques, procedures, tools, and documentation requirements, as well as software systems development life cycles
• Requires the ability to analyze technical problems and to develop and apply appropriate solutions
• Requires the ability to discuss technical information with users, discern their needs, improve programs, etc.
• Requires knowledge of principles and procedures of applications and databases, including analysis and design techniques

Abilities and Skills:

• Outstanding oral and written communications
• Strong empathetic approach to customer service
• A willingness to travel to either campus to provide end-user assistance and troubleshooting if needed
• Excellent organizational skills, including the ability to prioritize and manage multiple tasks simultaneously in a complex environment
• Outstanding attention to detail
• Ability to analyze existing systems and processes to identify areas of opportunity

Education:

• Bachelor's degree in computer science or a related discipline degree or combined experience is preferred.

Experience:

• Experience with higher education preferred
• 2 to 5years of advanced experience in application requirement gathering, analysis, design, implementation or coding, testing, deployment, maintenance, and support.
• Advance experience with one or more of the following Enterprise Applications: Enterprise Relational Planning (ERP) systems, document management software, Customer Relationship Management (CRM), or Student Information Service (SIS)

Additional Information:

Work Location:Fully Remote

Start Date:Immediately

Applications Deadline:Open until filled

Application Link; https://msmu.interviewexchange.com/jobofferdetails.jsp?JOBID=159555