Analyst, Reporting & Analytics - Sql/Power Bi - Remote

Job Summary

Troubleshoots hardware and software problems, assists users with desktop applications and provides user training. Utilizes applications such as Altiris to track user requests from trouble-ticket generation through problem resolution. Escalates a problem to other network or system support personnel when the problem is not easily identified and corrected.

Knowledge/Skills/Abilities

• Applies OS patches and upgrades on a regular basis, and upgrades administrative tools and utilities. Configures /adds new services as necessary..
• Installs new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Works closely with various system owners and provides ongoing support.
• Provides level 2 support for any computer or network problems that should arise within MMS.
• Performs daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software applications.
• Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Job Qualifications

Required Education

Associate's Degree or equivalent experience

Required Experience

4-6 years experience supporting a LAN in a medium to large size environment. 2 years experience supporting Windows XP or Windows Vista. Working knowledge of MS Office, Symantec Antivirus, Internet Explorer, VPN, and remote access.

Required License, Certification, Association

A+ or Server+

Network + or equivalent

Security + or equivalent

Microsoft Certification

Preferred Education

Bachelor's Degree in MIS or Computer Science

Preferred Experience

Working knowledge of Virtualization technologies, IIS, SharePoint, and SQL Server.

Preferred License, Certification, Association

Systems Administration/System Engineer certification in Microsoft, VMware, and/or Unix

Hardware / Software Vendor Certifications.

i.e. Cisco, Checkpoint, Nortel, etc.

PMP and CISSP also helpful

Pay Range: $54,922 - $107,099 a year*

• Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.