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Company | CarMax |
Address | Richmond, VA, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Motor Vehicle Manufacturing,Retail |
Expires | 2023-07-29 |
Posted at | 10 months ago |
8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238
- Problem solve associate issues, internal departmental job accommodation coordination, and identify process improvements.
- Actively participate in ADA Committee discussions as needed, bringing facts, historical decisions and additional process information to the meetings.
- Responsible for day-to-day activities of the program to ensure outstanding customer service and accurate and efficient administration in accordance with program design and legal requirements.
- Participate in program projects, offering expertise, presenting ideas, and taking on tasks where appropriate/needed.
- Customer service support to Associates, internal staff, HR, management, and vendors/partners as needed to resolve complex associate issues.
- Prepare cases for review with the Reasonable Accommodation Review Committee (RARC), participate in the weekly call to discuss requests for accommodations, capture meeting minutes, convey outcome to appropriate parties for action. The RARC is made up of Legal, HR Services, Benefits, and Regional HR.
- Manage requests for job accommodations, monitor FMLA denial/exhaustion events for transition to the program.
- Business partners include Associates as well as business partners across all areas of Human Resources, Legal, Payroll, Workers Compensation, Technology and outside vendors.
- Vendor oversight - coordinate process improvements and issue resolution.
- Research and document all relevant information on each request prior to the call and share those details in the form of an agenda with the participants prior to the call.
- Strong analytical and critical thinking skills
- College degree in Business or Human Resources is desired
- Must be a team player with demonstrated team experience
- Ability to apply effective and appropriate independent judgment skills in core job functions
- Strong level of comfort with technology and other computer-based applications required
- Strong customer service focus
- Strong attention to detail and a commitment for follow through
- Above average individual initiative and critical thinking skills - seeks to understand root cause and find effective solutions
- 1-2 years' experience in Job Accommodations, Leaves Administration, and/or other related job experience required
- Proven organizational skills - must be eager to multi-task and operate in a fast-paced challenging environment
- Strong written communication skills
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