Ambulatory Office Manager I

Ambulatory Office Manager I - Stony Brook Internist, UFPC

Location: Southampton, NY

Schedule: Full time

Days/Hours: Monday - Friday; 8:30 AM - 5 PM

• Work with senior leadership to troubleshoot issues as they arise.
• Provide oversight of policies and procedures to include billing compliance, fiscal goals, cash/payment handling functions and coding.
• Routinely conduct staff meetings to discuss operations, staff issues and patient satisfaction; review new policies and procedures; and share general information.
• Perform all other duties as assigned by management.
• Assist senior leadership with developing procedures for ongoing training and staff development, and monitor competence with new procedures.
• Maintain appropriate records, required documentation, and employee files, including credentialing (if applicable) and licensure documentation and staff mandates such as annual physicals, BLS, AED, age specific competencies, evaluations, orientations and ID badges, etc.
• Provide support to users on EMR issues.
• In conjunction with senior leadership, troubleshoot and communicate EMR updates/changes to faculty and staff, maintain site proficiency with EMR, organize and arrange training as needed.
• Maintain patient privacy.
• Provide supervision for the clerical/administrative staff, to include organizing work assignments, problem solving, developing and assigning work schedules, handling time and attendance and approving PTO requests, productivity monitoring, evaluating performance, implementing performance improvement projects and counseling's, and maintaining payroll functions.
• Perform management duties to include participating in the hiring process, monitoring staff qualifications, staff orientation, and staff training including office procedures and HIPAA.
• Work with senior leadership to ensure ambulatory sites remain Article 28/TJC compliant.
• Assist with quality performance measures.

• Associate’s degree required. In lieu of degree, will consider two (2) years of full-time relevant experience in a high volume clinical outpatient/ambulatory environment.
• Must have excellent oral and written communication skills.
• Must be proficient in Microsoft Office Word and Excel.
• Previous supervisory experience.
• Knowledge of clerical and clinical practices and procedures.
• Must be highly organized.
• Knowledge of front desk operations, check-in, check-out and point of service collections.
• Electronic Medical Record experience.
• Knowledge of TJC and DOH compliance standards.
• Three (3) years or more experience of full-time relevant experience in a high volume clinical outpatient/ambulatory environment.
• Knowledge of medical terminology.
• Knowledge of prior authorization process.