Amazon - Banista (Banana Attendant) For Northwest Center Services

Position summary

The Banista position provides professional 5-star customer service and experience at all times. Banistas proactively greet all visitors to the Banana stands, restocking inventory, tracking daily metrics, and are responsible for timely communication of issues needing immediate attention. Banistas engage the community and provide a warm, friendly interaction. The position may require working at any or all of the banana stand locations as needed between the hours of 7:15AM and 4:00PM Monday through Friday with occasional weekend, evening or offsite events. Banistas are also provided projects and other assignments in the event the stands are not available and are therefore cross trained for other positions within the Northwest Center@Amazon team.

Location: Nashville, TN

Schedule: Monday through Friday, 7:15AM – 4:00PM

Wage: Starting Wage: $19.24 per hour | Full Wage Range: $19.24 - $21.06 per hour

What we can offer:

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance
• Student Loan Contribution Program - $50 per month
• Physical Wellness Reimbursement Program - $25 per month
• Retirement 401(K) with a company match
• Northwest Center is proud to offer its staff an income Protection Benefit to those potentially affected by COVID-19
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion
• 17 Accrued Paid Time Off Days Annually
• Employment Assistance Program (EAP) including six free therapy sessions per year

Check out the entire list of benefits Northwest Center has to offer here: http://www.nwcbenefits.com/

Key responsibilities / Essential Functions

• Ability to work at various banana stand locations (including some offsite locations) between 7:15am and 4:00pm Monday through Friday, including occasional after hours requests and weekends.
• Monitor the compost bin and facilitate emptying when full.
• Select work appropriate music to play during operating hours.
• Contribute to monthly inventory counts on trailer/stand assets
• Perform other duties as assigned for needed duration.
• Track daily metrics in tracking software on distribution, compost, carry-over cases, and additional areas as specified by leadership.
• Attend trainings on new process roll outs
• Greet and engage every visitor to the stand in a friendly, warm, professional and courteous manner. Banistas are required to provide a 5-star impression at all times.
• Follow structured timelines and accommodate unexpected requests.
• Communicate issues needing supervisor attention immediately, i.e. unexpected media on scene, etc.
• Ensure the banana stand is organized and clean at all times.
• Decorate the stand for holidays and/or special events with approved designs.
• Suggest operational improvements to leadership, as needed
• Support the redistribution bananas across stands, as needed
• Unload bananas from boxes into banana stand crates while separating bananas into individual pieces.
• Remove plastic or other material from the banana bunches.
• Interact with the public and discern security issues if they arrive, ability to follow security escalation requirements.
• Sort any bruised or damaged bananas out and place them in the compost bin.
• Arrive to the banana stand ready to work at scheduled time in provided Banista uniform.
• Track all comments, general inquiries, and public response to identify common themes and emergency situations needing attention.
• Support Banana Stand openings, as needed
• Cross training on reception duties including but not limited to: hanging posters and distribution of supplies.
• Keep the banana stand crates full and plentiful for the duration of operating hours.
• Assist with daily set-up and/or tear down of stand, ensuring all banana stand related items are placed in appropriate locations.
• Learn FAQ’s and banana facts to share with visitors.

Needed experience & requirements

Education

• GED or high school diploma required.

Experience

• Minimum 1 year customer service experience.

Demonstrable Skills

• Ability to perform subtraction, multiplication and division for equations up to 3 digits.
• Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
• Ability to work independently with limited supervision.
• Ability to remember training content and recall daily trends in banana distribution.
• Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.
• Must be proficient with MS Windows, Excel, and Outlook e-mail.
• Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment.
• Attention to detail and accuracy
• Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.
• Ability to understand, interpret and follow Northwest Center (NWC) and client Policies and Procedures.
• Strong conflict resolution and problem solving skills.
• Excellent interpersonal skills and ability to communicate with leadership, co-workers, and visitors.

Working Conditions & Physical demands

• Ability to read, write, speak and comprehend the English language
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.
• Ability to walk consistently within a 1.5 radius is required.
• Must be able to lift bananas and stack boxes up to 50 lbs repeatively.
• Must be able to handle bananas and/or various food products without allergic reaction.
• May need to carry supplies to other buildings.
• Must be able to stand and/or sit outdoors in all weather conditions above 35 degrees Fahrenheit for 2 to 4 hours at a time and up to 8 hours for the day.
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
• Could be conditions below 40 degrees for up 3 hours.
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).

About Northwest Center

When People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of Northwest Center is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community. Legally structured as a 501(c)3 nonprofit corporation, Northwest Center is more broadly a "for-purpose" organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways.

As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage. Northwest Center’s businesses generate over $5 million annually that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability.

Northwest Center’s mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.
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